CHASTITY N. SCOTT
Location Manager
PORT ST. LUCIE,FL
Summary
I am a highly trained and motivated Location Manager that is looking to share my years of developments and growth in customer relations. By displaying a diligence in all endeavors with attention to detail for optimal results, I can effectively identify and solve client and team needs through exemplary communication. Excellent interpersonal and communication skills. Detail oriented with proven ability to follow tasks through completion. In-depth knowledge of legal and procedural matters. Remarkable ability to be composed and tactful while also being compassionate and understanding.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Funeral Director
Dignity Memorial
Port St. Lucie, FL
09.2019 - Current
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations.
- Monitored high-volume phone lines and displayed proper phone etiquette.
- Communicated with insurance companies to secure death benefits for payment of services.
Location Manager
Dignity Memorial
North Miami, FL
01.2015 - 09.2019
- Negotiated contracts and fees for using locations.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Created and enforced detailed organization processes to increase quality and service standards.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
Funeral Director
Dignity Memorial
North Miami, FL
01.2010 - 01.2014
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Secured numerous positive customer testimonials by delivering superb client service.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Arranged clergy, music and other service details for clients.
Education
Associate of Science - Mortuary Science
Miami Dade College
Miami, FL 09.2004 - 05.2006
Skills
FTC compliance understanding
Customer Response
Caring and sensitive
Attention to Detail
Self-Motivated
Active Listening
Shipping and receiving
Budgeting
Safety regulations implementation
Staff supervision
Contract Management
Timeline
Funeral Director
Dignity Memorial
09.2019 - Current
Location Manager
Dignity Memorial
01.2015 - 09.2019
Funeral Director
Dignity Memorial
01.2010 - 01.2014
Associate of Science - Mortuary Science
Miami Dade College
09.2004 - 05.2006