Taylor Osheyack
Schenectady,NY
Summary
Accomplished Store Manager with a robust history at Earthbound Trading Company, showcasing expertise in customer relations and store operations. Excelled in training assistant managers, enhancing team leadership, and fostering a customer-centric environment. Proven track record in problem-solving and multitasking, significantly improving store efficiency and customer satisfaction.
I have also been promoted three times within this company.
Overview
4
4
years of professional experience
Work History
Traveling Store Manager
Earthbound Trading Company
Albany, NY
03.2024 - Current
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance evaluations to ensure staff members were meeting or exceeding expectations while identifying areas for growth and development.
- Organized team-building activities to strengthen interpersonal relationships among traveling staff members, promoting unity within the group during projects abroad.
- Maintained detailed documentation of each trip''s itinerary and expenses, simplifying financial reporting processes upon return home.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
Store Manager
Earthbound Trading Company
Albany, NY
05.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Earthbound Trading Company
Albany, NY
02.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
Timeline
Traveling Store Manager
Earthbound Trading Company
03.2024 - Current
Store Manager
Earthbound Trading Company
05.2023 - 03.2024
Assistant Manager
Earthbound Trading Company
02.2021 - 05.2023