Myah Hampton
Columbia
Summary
Driven by results, I leveraged my proficiency in Microsoft and effective communication to enhance client satisfaction at SC Department of Human & Health Service. Specializing in applicant engagement and data entry, I adeptly managed resources, leading to streamlined processes and significant improvements in service delivery. My background underscores a commitment to excellence and a deep understanding of social services. Supportive Eligibility policies. Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment. Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success. Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Traveling Store Operations Manager
Shoe Show INC
06.2025 - Current
- Led over 20 client relationship in management to enhance customer satisfaction and retention.
- Developed tailored account strategies to meet diverse client needs and objectives.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Analyzed market trends to identify opportunities for account growth and development.
- Oversaw project timelines and deliverables, ensuring alignment with client expectations.
- Implemented process improvements that streamlined workflows and increased operational efficiency.
- Conducted regular performance reviews of accounts, adjusting strategies based on feedback and results.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
Onsite Coordinator
Volt Workforce Solutions
09.2024 - 06.2025
- Led a team of 300 warehouse associates to ensure timely and accurate order fulfillment
- Optimized layout and organization of warehouse space to improve efficiency and maximize storage capacity
- Trained new employees on proper handling, storage, and packaging techniques for various products
- Maintained cleanliness and organization within the warehouse facility at all times
- Developed training programs for warehouse staff on equipment operation ensuring safe handling practices
- Managed returns process efficiently resolving customer complaints promptly
- Reduced shipping errors by implementing double-check procedures during order preparation
- Increased productivity by implementing performance metrics tracking system motivating employees towards higher performance levels
- Spearheaded continuous improvement initiatives resulting in an increase in operational efficiency by 63%
- Implemented lean principles to eliminate waste and improve workflow
- Conducted regular safety training sessions for warehouse staff, resulting in a decrease in workplace accidents
- Collaborated with cross-functional teams to develop and implement process improvement strategies
- Managed inventory levels to meet customer demand while minimizing carrying costs
- Developed standard operating procedures (SOPs) for various warehouse processes
- Trained employees on proper use of WMS resulting in increased accuracy rates
- Implemented quality control measures to ensure accuracy of outgoing orders
- Developed and maintained strong relationships with hiring managers to understand their staffing needs and provide effective recruitment solutions
- Managed full-cycle recruitment process for onsite positions, including sourcing, screening, interviewing, and hiring candidates
- Conducted thorough candidate assessments to evaluate skills, experience, and cultural fit with the organization
- Collaborated with hiring managers to create compelling job descriptions that accurately reflected position requirements and company culture
- Implemented applicant tracking system (ATS) to streamline recruitment workflow and improve efficiency in candidate management
- Coordinated interview schedules between candidates and hiring teams while ensuring a positive candidate experience throughout the process
- Negotiated offers of employment including compensation packages, start dates, relocation assistance when necessary
- Maintained accurate records of all recruitment activities using ATS or other designated systems for reporting purposes
- Developed creative sourcing strategies such as attending industry-specific conferences or meetups
- Created innovative ways to engage passive candidates through personalized messaging or targeted campaigns
- Provided guidance on best practices for conducting interviews, including behavioral-based questioning techniques and assessment exercises
- Cultivated a diverse pipeline of candidates by implementing diversity recruiting initiatives
- Served as a point of contact for external recruiters/agencies, managing relationships and negotiating terms when needed
- Increased overall quality of hires by implementing pre-employment assessments and skills tests
- Collaborated with hiring managers to develop effective onboarding programs for new hires, ensuring a smooth transition into the organization
- Developed and maintained talent pools or candidate databases for future hiring needs
- Provided regular reports and metrics to track recruitment KPIs such as time-to-fill, cost-per-hire, and source effectiveness
- Conducted regular market research to stay updated on industry trends, competitive landscape and emerging recruitment tools/technologies
- Participated in workforce planning meetings to align recruitment strategies with business objectives and anticipated staffing needs
- Managed relationships with external vendors such as background check providers or job boards, ensuring timely delivery of services and resolving any issues that arise
- Increased employee referral program participation by implementing incentives for successful referrals resulting in hires
- Oversaw daily operations of a busy warehouse, managing a team of 150 employees
- Conducted regular audits to identify areas for improvement and implement corrective actions
- Scheduled shifts and assigned tasks based on workload priorities and employee skills
- Investigated customer complaints regarding damaged or missing items, implementing measures to prevent future occurrences
- Demonstrated strong leadership skills by motivating the team to achieve performance targets consistently
- Monitored employee performance, providing feedback and coaching as necessary for continuous improvement
- Collaborated with HR department in recruitment efforts, conducting interviews and selecting qualified candidates for open positions
- Closely monitored warehouse expenses, identifying cost-saving opportunities without compromising quality or efficiency
- Determined staffing needs based on workload demands while adhering to budget constraints
- Evaluated existing processes regularly seeking opportunities for streamlining and automation
- Implemented a quality control program to ensure accuracy and integrity of outgoing shipments
- Conducted performance evaluations for warehouse staff, identifying areas for improvement and providing training as needed
- Mentored team members on best practices in warehouse operations, fostering professional growth and development
- Investigated root causes of inventory discrepancies and implemented corrective actions to prevent future occurrences
Eligibility Specialist
SC Department of Human & Health Services
11.2022 - 09.2024
- Coordinated and scheduled appointments with applicants to streamline information gathering and benefits process explanation.
- Facilitated applicant interviews and outlined available benefits packages.
- Reviewed applications for multiple aid programs, ensuring thorough assessment of individual qualification criteria.
- Orchestrated communication with diverse stakeholders to streamline application processes.
- Assessed applicant data to guarantee adherence to eligibility guidelines for economic assistance.
- Orchestrated interdepartmental collaboration to guarantee precise and prompt completion of paperwork.
- Streamlined client support for completion of eligibility forms and documentation with precision.
- Validated document accuracy and ensured compliance through meticulous processing and certification.
- Conducted staff training on current eligibility requirements to ensure compliance and improve service delivery.
- Led applicant engagement initiatives and streamlined data entry processes to improve operational efficiency.
- Exhibited steadfast dedication to excellence by leveraging extensive experience in social services.
- Formulated and executed eligibility policies to ensure organizational compliance.
- Fostered robust relationships by leveraging exceptional interpersonal skills and adaptability.
- Acknowledged for consistently providing outstanding service and enhancing client satisfaction.
- Fostered positive interactions to strengthen team collaboration and boost morale.
- Excelled in fast-paced, high-pressure settings to drive operational efficiency.
- Spearheaded resource management initiatives to optimize operational efficiency.
- Utilized expertise to provide critical insights that drive informed decision-making.
- Spearheaded initiatives to boost productivity and drive organizational success.
- Enhanced application engagement by delivering expert service and support.
- Oversaw accurate record-keeping, appointment scheduling, and a variety of administrative tasks.
Patient Care Technician
Legacy Healthcare
01.2021 - 10.2021
- Oversaw patient feeding processes and monitored nutritional intake to enhance health outcomes.
- Implemented rigorous cleanliness and safety protocols to uphold patient safety and comfort.
- Coordinated patient transfers and equipment relocation, ensuring strict adherence to safety protocols.
- Coordinated daily living activities for patients requiring assistance, ensuring optimal support and care.
- Oversaw patient monitoring under care conditions to evaluate symptom responses to treatments.
- Implemented linen changes in patient rooms to uphold cleanliness and health standards.
- Established and enforced stringent cleaning and sterilization protocols to ensure prevention of cross-contamination.
- Supervised personal hygiene management, feeding, and ambulation for individuals.
- Facilitated nursing staff in conducting daily patient rounds.
Tier 3 Technical Support Lead
Cox Communications
03.2020 - 10.2021
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Increased customer satisfaction ratings to 62%.
- Managed customer contact center with 1645 support representatives.
- Developed and implemented training initiatives for new hires.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Senior Accounts Manager
Wrg Consulting Group
03.2020 - 08.2020
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Networked at events and prospected for new customers with diverse strategies.
- Prepared documentation, finalized sales and maintained records.
- Cold called prospects to explain partnership benefits, representing company values.
- Motivated team members to meet and exceed sales targets.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Brought in over $40000 in revenue while managing multiple high-profile accounts.
- Developed strategies using market research with support from cross-functional teams.
- Analyzed data to discover trends, informing market strategies, and objectives.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Associate of Applied Science - Business Administration And Management
ECPI University
Columbia, SCHigh School Diploma - Insurance Policy
Dutch Fork High School
Irmo, SC05.2019
No Degree - Engineering
North Greenville University
Greenville SCSkills
- Assisted recruitment teams in communicating with applicants through effective strategies Supported outreach events to attract potential candidates Helped maintain candidate interest through follow-up processes
- Leveraged expertise in Microsoft applications to optimize productivity and streamline workflows
- Assisted in organizing project paperwork Supported team members with accurate documentation Helped process essential documents in a timely manner
- Oversaw comprehensive documentation processes to guarantee accuracy and compliance
- Assisted in processing applications for multiple programs Supported team members in achieving application deadlines Helped maintain organized records of submitted applications
- Streamlined resource information compilation and organization for enhanced accessibility
- Leveraged expertise in Google applications and tools to enhance productivity and collaboration
- Exhibited in-depth knowledge of program functionalities and applications
- Implemented communication strategies to foster enhanced team collaboration
- Assisted in upholding professional phone communication standards Supported team in addressing customer inquiries with respect and efficiency Facilitated effective call transfers to relevant departments
- Streamlined hiring practices to enhance efficiency and accuracy in candidate selection
Accomplishments
I’ve successfully completed the urine collection, courses, and mouth swabbing.
I’m a bar-certified, licensed hair braider.
I graduated high school with 38 credits, earning the distinction of being the first 150 out of 538 students to graduate.
Certification
- Area of certification urine and saliva specimen collection.
Timeline
Traveling Store Operations Manager
Shoe Show INC
06.2025 - Current
Onsite Coordinator
Volt Workforce Solutions
09.2024 - 06.2025
Eligibility Specialist
SC Department of Human & Health Services
11.2022 - 09.2024
Patient Care Technician
Legacy Healthcare
01.2021 - 10.2021
Tier 3 Technical Support Lead
Cox Communications
03.2020 - 10.2021
Senior Accounts Manager
Wrg Consulting Group
03.2020 - 08.2020
High School Diploma - Insurance Policy
Dutch Fork High School
Associate of Applied Science - Business Administration And Management
ECPI University
No Degree - Engineering
North Greenville University