Daphne Puente
Conroe,US
Summary
Offering abilities in customer assistance and analytical thinking with experience in monitoring daily activities and ensuring compliance with regulations. Skilled in insurance billing and cash handling, bringing expertise in organizing schedules and maintaining patient confidentiality. Committed to improving processes through data analysis and effective communication.
Overview
4
4
years of professional experience
Work History
Lead Key Holder and Lead Optician
Americas Best
04.2025 - Current
- Trained and mentored new staff on inventory management and sales techniques.
- Supervised daily operations and team workflow to ensure optimal customer service.
- Coordinated store opening and closing procedures, maintaining operational integrity.
- Oversaw fitting and adjustments of eyewear to ensure optimal comfort and vision.
- Coordinated with healthcare providers to facilitate patient referrals and follow-ups.
Pre Exam Tech
Americas Best
04.2025 - 12.2025
- Visual field screening
- Retinal imaging
- Explain procedures to patient for the pre exam and the exam when they see the Doctor
- Collecting medical and vision history
- HIPAA compliance and patient confidentiality
Receptionist
Americas Best
04.2023 - 07.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Managed multi-line phone system to route calls efficiently and ensure timely communication.
Customer Service Representative
Farmers Insurance Agency
01.2022 - 03.2023
- Coverage explanation to clients
- Premium billing inquiries
- Document preparation and processing
- Quote preparation
- Time management
- Multitasking
- Processed insurance claims efficiently, ensuring accuracy and compliance with company policies.
Education
Cosmetology -
Aveda Institute
01-2023
High School Diploma -
Ironwood High School
05-2022
Skills
- Customer assistance
- Analytical thinking
- Insurance billing
- Cash handling
- Telephone etiquette
- Cash handling accuracy
- Sales leadership
- Alarm systems
Languages
Spanish
Personal Information
Title: Customer Service Representative
Timeline
Lead Key Holder and Lead Optician
Americas Best
04.2025 - Current
Pre Exam Tech
Americas Best
04.2025 - 12.2025
Receptionist
Americas Best
04.2023 - 07.2025
Customer Service Representative
Farmers Insurance Agency
01.2022 - 03.2023
Cosmetology -
Aveda Institute
High School Diploma -
Ironwood High School