Sujung Williams
Omaha,NE
Summary
Hard working and passionate person with strong customer service skills. Willingness to take on added responsibilities and achieve team/company goals.
Overview
10
10
years of professional experience
Work History
Claims Generalist
Progressive
04.2019 - Current
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Analyzed claims gathering evidence and support to determine the best liability and coverage resolutions.
- Assisting peers by providing feedback and/or answers to any questions or concerns they may have in their claim handling.
Lead Vault Teller
American National Bank
11.2019 - 02.2021
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained vault limits within our branch based off of average cash handling and averaging cash use pending on time of year and holidays.
General Manager
Smashburger
08.2013 - 10.2015
- Implemented operational strategies and effectively built customer and employee loyalty in order to keep customer and employee retention.
- Monitored financial performance, set budgets and controlled expenses within our means (such as inventory and scheduling) to meet our goals and quotas.
- Ensured high quality customer service through service interactions and product.
Education
No Degree - Music Education
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
East High School
Sioux City, IA05.2005
Skills
- Customer focused
- Adaptable
- Forever learner
Timeline
Lead Vault Teller
American National Bank
11.2019 - 02.2021
Claims Generalist
Progressive
04.2019 - Current
General Manager
Smashburger
08.2013 - 10.2015
No Degree - Music Education
University of Nebraska At Omaha
High School Diploma -
East High School