Linette Perez
Spring,USA
Summary
Dedicated and reliable professional with a strong commitment to teamwork and continuous personal development. I have an active license in Property and Casualty Insurance as well as Life Insurance.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
CSR - Customer Service Representative
TWFG Insurance Services
The Woodlands, TX
05.2025 - 12.2025
- Assisted clients with policy updates and billing inquiries.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed policy renewals and updates, ensuring accuracy and compliance with industry regulations.
Sales Associate/Customer Service
State Farm Mutual Automobile Insurance Company
Houston, TX
10.2023 - 05.2025
- Assisted customers with billing inquiries, claim questions, and document submissions as a customer service representative.
- Developed strong customer relationships through personalized service and effective communication.
- Processed insurance applications and claims efficiently, ensuring compliance with company policies.
- Assisted clients in understanding policy details, facilitating informed decision-making.
Invoicing Associate
ADO INC
Houston, TX
08.2022 - 05.2023
- Sent invoices for contractor projects in hospitals and other centers, ensuring timely billing and accurate record-keeping. Created project proposals to support business development and secure new contracts.
- Assisted with daily operations on a part-time basis.
- Collaborated with cross-functional teams to resolve invoicing discrepancies effectively.
Case Manager
Cole health pediatric therapy
Houston, TX
06.2021 - 06.2022
- Set up appointments multiple times per week based on therapist recommendations.
- Coordinated individual care plans to address specific needs of pediatric clients.
- Facilitated communication between families, therapists, and medical professionals to ensure comprehensive care.
Licensed Insurance Agent
Torr insurance agency
Houston, TX
01.2020 - 03.2021
- Insurance agent working with different companies. My job requires cold calling, quoting, and customer service. Experienced in other duties such as payroll reporting, filing out paperwork, and translating.
Hostess
Tris/Cureight
The Woodlands, TX
06.2019 - 10.2019
- Scheduled reservations, greeted guests, and ensured satisfaction with dining experience.
- Responded to incoming telephone calls from customers
- Welcomed customers upon arrival at the establishment
- Coordinated seating and organized reservations to optimize guest flow.
- Uphold a high standard of customer service
- Answered all telephone calls
- Maintained high standard of customer service to enhance guest experience.
- Monitored training of new employees
Education
High school or equivalent -
Klein Oak High School
Spring, TX06-2014
Skills
- Computer literacy
- Accounts payable management
- Medical reception experience
- Front desk
- Multilingual
- Data entry
- Customer service
Certification
- Life Insurance License
- TABC Certification
- Life & Health Insurance License
- Enrolled Agent
- Certified Case Manager
- Driver's License
- Insurance Producer License
- Property & Casualty License
Languages
English - Fluent
Spanish - Fluent
Bilingual
Additional Information
Licensed
Timeline
CSR - Customer Service Representative
TWFG Insurance Services
05.2025 - 12.2025
Sales Associate/Customer Service
State Farm Mutual Automobile Insurance Company
10.2023 - 05.2025
Invoicing Associate
ADO INC
08.2022 - 05.2023
Case Manager
Cole health pediatric therapy
06.2021 - 06.2022
Licensed Insurance Agent
Torr insurance agency
01.2020 - 03.2021
Hostess
Tris/Cureight
06.2019 - 10.2019
High school or equivalent -
Klein Oak High School