Sha' Queelah Pierce
Durham,NC
Summary
Determined entrepreneur with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Master Stylist
Coated In Glamour
Durham, NC
01.2021 - Current
- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
- Serviced over 300 Clients in 90 days at salon catered to children & families.
Inside Sales Representative
Charter Communications, Spectrum
Morrisville, NC
08.2019 - 08.2021
- Demonstrating customer service skills in call center setting
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices and availability.
- Set up new accounts, established customer credit, and set up payment methods.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Managed over 50 calls per day.
Concession Stand Manager
Bullcity Hospitality
Durham, NC
02.2016 - 07.2021
- Proficient, Managing restaurant staff and meeting customer expectations
- Coordinated concession team, food preparation and storeroom operations.
- Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Hair Stylist
Chop It Up Hair Lounge
Durham, NC
08.2018 - 12.2019
- Analyze clients' hair, other physical features & lifestyle to determine and recommend beauty treatment or suggest hairstyles
- Enhance appearance of clients by offering hair care services such as haircuts, coloring, conditioning, and hairstyles, etc.
- Managed five clients per day, for three days per week.
- Increased sales by 15%
Cosmetologist/Hair Stylist
Regis Premium Salons
Durham, NC
04.2018 - 08.2018
- Selling products, Relaxer, Haircutting, Highlights, Keratin Treatments, Malibu Treatments, Matrix Hair color Products
- Managed 5-7 clients per day for 5 days per week
- Maintained client treatment records and designed long-term care programs for return customers
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences
- Colored and treated hair using modern technology
Receptionist/Apprentice
Endivo Hair Gallery
Durham, NC
04.2012 - 02.2017
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Helped customers select styles for special events such as prom and formal dances.
Sales Associate
Nordstrom
Durham, NC
08.2015 - 02.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Completed orders and organized product deliveries to meet customer timetables.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Associate
Bath & Body Works
Durham, NC
08.2014 - 10.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Diploma - College Trade Prep
Hillside High School
Durham, NC06.2010
Skills
- Account acquisition
- Sales expertise
- Persuasive negotiator
- Customer Account Management
- Upbeat and Positive Personality
- Training and Onboarding
- Front/Back of House Management
- Documentation and Recordkeeping
- Performance Improvement
- Stocking and replenishing
- Staff Management
- Strategic planning
Accomplishments
- Responsible Alcohol Seller Program, which promotes the responsible sale of alcohol to adults and prevents the sale of alcohol to underage and intoxicated patrons
- OCTOBER 2018
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Certified Cosmetologist, Coated In Glamour - 4 Years
Timeline
Master Stylist
Coated In Glamour
01.2021 - Current
Inside Sales Representative
Charter Communications, Spectrum
08.2019 - 08.2021
Hair Stylist
Chop It Up Hair Lounge
08.2018 - 12.2019
Cosmetologist/Hair Stylist
Regis Premium Salons
04.2018 - 08.2018
Concession Stand Manager
Bullcity Hospitality
02.2016 - 07.2021
Sales Associate
Nordstrom
08.2015 - 02.2017
Sales Associate
Bath & Body Works
08.2014 - 10.2016
Receptionist/Apprentice
Endivo Hair Gallery
04.2012 - 02.2017
Diploma - College Trade Prep
Hillside High School