Andrea Brust

• Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
• Processed requests and supply orders and pull materials to successfully prepare orders.
• Increased productivity through cross-training, through training of both current employees and new hires.
• On call 24/7.
• Partnered with leadership team to resolve order management challenges, safety or regulatory issues
• Improved order accuracy through diligent quality control checks and thorough communication with team members.
• Supervise one department, with nine people, on three different shifts.
• Increased inventory accuracy by conducting regular audits and maintaining up-to-date records within warehouse management system.
• Mentored new hires, providing guidance on best practices, company policies, and procedures.
• Monitored performance and safety practices of 11 warehouse staff.

Experience with Word, Excel, PowerPoints, Teams,Jotfrom, IFS, and Clairsoft.

• Cleaned tables and chairs to prepare dining area for next customers
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
• Satisfied customers by topping off drinks and offering condiments, napkins and other items
• Addressed complaints to kitchen staff and served replacement items
• Trained new employees on restaurant procedures and plating techniques
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
• Greeted customers, answered questions and recommended specials to increase profits
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
• Informed customers of daily specials and signature menu items
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
• Stocked service areas with supplies during slow periods
• Presented menus and answered questions regarding items
• Prepared checks, itemizing total meal costs and taxes
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages
• Took reservations and to-go orders to streamline process for both customer and restaurant.

• Learned roles of other departments to provide coverage and keep store operational
• Trained new team members in cash register operation, stock procedures and customer services
• Processed refunds for worn, damaged and broken merchandise
• Prepared cash deposits and balanced store safe for opening and closing of business
• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
• Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
• Managed employee scheduling according to availability, forecasted customer levels and labor cost controls
• Helped with purchases and signed customers up for rewards program
• Monitored checkout counters and self-checkout areas to assist with complex transactions
• Helped customers find specific products, answered questions and offered product advice
• Welcomed customers, offering assistance to help find store items
• Built and maintained productive relationships with employees
• Offered customers carry-out service at completion of transaction
• Maintained current knowledge of store promotions to highlight sales to customers
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer
• Answered phone calls to assist customers with questions and orders.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Assisted customers with making payments or establishing payment plans to bring accounts current
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Answered inbound calls, chats and emails to facilitate customer service
• Set up and activated customer accounts
• Educated customers on special pricing opportunities and company offerings
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.