Mykale Smith
Grandview,MO
Summary
Experienced Receptionist Assistant with a background in customer service and administrative support. Skilled in handling administrative duties, customer inquiries, and providing hospitality services.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Bridgewood Health Care Center
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
Receptionist
Massage Heights
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
Esthetician
Massage Heights
07.2023 - Current
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Explained benefits of skin care products to clients.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Recommended retail products for at-home use.
Laser Technician
Simplicity Laser
10.2023 - 04.2024
- Boosted operational efficiency through routine monitoring of laser parameters as per established guidelines.
- Assisted in training new team members on proper use, troubleshooting, and preventative maintenance of laser equipment.
- Built strong relationships with customers to drive repeat business.
- Worked with medical staff to develop and maintain post-surgery skin care regimens.
- Discussed procedures and treatment options with clients.
- Answered phones and booked appointments and took payments
Education
Esthetics -
Paul Mitchell
Overland Park, KSHigh School Diploma -
Birmingham Community Charter High School
Van Nuys, CAMassage Therapy -
Wellspring School of Allied Health
Kansas City, MO2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Typing speed
- Bookkeeping
- Front desk operations
- Phone etiquette
- PC proficient
- Problem-solving
Timeline
Laser Technician
Simplicity Laser
10.2023 - 04.2024
Esthetician
Massage Heights
07.2023 - Current
Receptionist
Bridgewood Health Care Center
Receptionist
Massage Heights
Esthetics -
Paul Mitchell
High School Diploma -
Birmingham Community Charter High School
Massage Therapy -
Wellspring School of Allied Health