Katie Hart
Miramar,FL
Overview
14
14
years of professional experience
Work History
Spa Director
Exhale
10.2023 - Current
- Directed team of more than 40 spa staff members in the Ritz-Carlton, Bal Harbour.
- Guided, trained, and conducted regular performance evaluations to ensure exceptional guest experiences.
- Cultivated strong relationships with vendors to achieve cost-effective sourcing.
- Managed daily spa operations, including scheduling, inventory management, and budgeting.
- Enhanced customer satisfaction and boosted monthly revenue within the first 60 days by managing a new spa wellness initiative.
- Strengthened relationships with residential and hotel management teams.
- Adhere to all applicable policies, procedures, guidelines, and core values and Forbes Standards
- Maintain a working knowledge of all Exhale classes, services, and products
- Exhibited positive attitude and actions through courtesy, service, cooperation, hospitality, and professionalism to internal guests.
- Developed strategic plans for promotions and special deals to drive spa revenue.
- Enhanced business profits by optimizing scheduling, staffing strategies, and capacity usage.
- Maintained superior guest service through better communication and increased personal engagement.
- Engage in community outreach to enhance brand recognition.
Regional Manager
Drybar
09.2021 - 10.2023
- Increased client retention rates by overseeing exceptional customer service across multiple salons.
- Evaluated salon performance to pinpoint improvement areas, executing strategic marketing campaigns and promotions.
- Boosted guest service standards through effective communication and strong personal presence in the unit.
- Managed inventory and supply logistics for multiple locations.
- Oversaw 50 employees to guarantee smooth operational flow and top-tier client satisfaction.
- Provided ongoing coaching and development sessions, which significantly boosted retention rate.
- Organize development trainings, conduct associate meetings, and manage new hire orientations.
- Administered payroll processing and other HR tasks as per company guidelines.
- Supervised sales activities each day, ensuring precise completion.
- Developed strategic partnerships for marketing and events.
- Implemented unique ideas to achieve sustained revenue growth.
Spa Director /General Manager
Exhale
12.2019 - 08.2021
- Maintained high standards of service, cleanliness, and product usage in spa treatments.
- Manage the preparation of purchase orders for professional treatment and operational supplies
- Monitored inventory levels for all professional and retail products.
- Led yearly evaluations of both salaried and wages-based staff members.
- Collaborated with Controller to prepare monthly financial variance reports.
- Stay updated on all standard operating procedures and policies.
- Coordinate press visits, as requested by Corporate
Spa, Pool and Recreation Manager
The Conrad, Hilton
06.2019 - 12.2019
- Handled various aspects of merchandising, marketing/revenue generation, inventory management, cost controls and systems use.
- Develop and implement spa menus and marketing strategies
- Ensure spa cleanliness and maintain and ensure the functionality of spa equipment
- Evaluated issues and implemented improvements to enhance quality.
- Supervised team performance and provided evaluations.
- Recruit, interview and train team members
- Participate in and lead meetings
Spa Supervisor
The Spa at Auberge Beach
10.2018 - 06.2019
- Launched and managed a 20,000 sq/ft luxury spa as part of the management team.
- Participates in the Spa MOD program
- Program the POS system
- Assigned and executed various duties to enhance guest satisfaction.
- Handled and addressed guest issues promptly.
- Oversaw staff scheduling for Spa Concierge, ensuring alignment with fluctuating activity levels.
- Oversees payroll processes for team members.
- Implemented and managed on-boarding processes for new hires.
- Maximizes revenues with continued training in up selling techniques
- Ensures services are booked accurately
- Assists in event/promotion planning
- Supervises inventory processes at the spa front desk.
- Collaborates with accounting management to maintain correct procedures.
- Maintained high standards of professional and amicable service.
- Maintains a consistently spotless and orderly facility.
Lead Licensed Massage Therapist and Esthetician
Graham Companies
05.2011 - 11.2018
- Collaborated with the Director to develop service protocols regularly.
- Conducted regular training sessions for new and current staff on updated protocols.
- Utilized comprehensive product knowledge to assist clients in selecting the right products.
- Recommended additional strategies to optimize results.
- Ensured clients' satisfaction by addressing any issues promptly and providing personalized solutions.
- Answered phones and operated the scheduling system to support front desk staff.
- Monitored inventory levels and placed timely orders within budget.
- Administered professional massage and skincare therapies.
Education
Massage Therapy/ Esthetics
Aveda Institute
Skills
- Problem-solving skills
- Massage techniques
- Decision-making skills
- Verbal and written communication
- Cleanliness and sanitation
- Health and safety compliance
- Analytical thinking
- Recruitment and hiring
- Operations management
- Therapeutic techniques
- Client confidentiality
- Schedule management
- Product and service sales
- Employee scheduling
- Facility management
- Equipment maintenance
- Inventory controls
- Professional demeanor
- Sales proficiency
- Upselling strategies
- Sales management
- Proficient in software
- Spa software proficiency
- Marketing initiatives
- Financial administration
- Latest industry trends
- Beauty regimens
- Spa operations
- Staff management
Timeline
Spa Director
Exhale
10.2023 - Current
Regional Manager
Drybar
09.2021 - 10.2023
Spa Director /General Manager
Exhale
12.2019 - 08.2021
Spa, Pool and Recreation Manager
The Conrad, Hilton
06.2019 - 12.2019
Spa Supervisor
The Spa at Auberge Beach
10.2018 - 06.2019
Lead Licensed Massage Therapist and Esthetician
Graham Companies
05.2011 - 11.2018
Massage Therapy/ Esthetics
Aveda Institute