Overview
Work History
Education
Skills
Timeline
Generic

Katie Hart

Miramar,FL

Overview

14
14
years of professional experience

Work History

Spa Director

Exhale
10.2023 - Current
  • Directed team of more than 40 spa staff members in the Ritz-Carlton, Bal Harbour.
  • Guided, trained, and conducted regular performance evaluations to ensure exceptional guest experiences.
  • Cultivated strong relationships with vendors to achieve cost-effective sourcing.
  • Managed daily spa operations, including scheduling, inventory management, and budgeting.
  • Enhanced customer satisfaction and boosted monthly revenue within the first 60 days by managing a new spa wellness initiative.
  • Strengthened relationships with residential and hotel management teams.
  • Adhere to all applicable policies, procedures, guidelines, and core values and Forbes Standards
  • Maintain a working knowledge of all Exhale classes, services, and products
  • Exhibited positive attitude and actions through courtesy, service, cooperation, hospitality, and professionalism to internal guests.
  • Developed strategic plans for promotions and special deals to drive spa revenue.
  • Enhanced business profits by optimizing scheduling, staffing strategies, and capacity usage.
  • Maintained superior guest service through better communication and increased personal engagement.
  • Engage in community outreach to enhance brand recognition.

Regional Manager

Drybar
09.2021 - 10.2023
  • Increased client retention rates by overseeing exceptional customer service across multiple salons.
  • Evaluated salon performance to pinpoint improvement areas, executing strategic marketing campaigns and promotions.
  • Boosted guest service standards through effective communication and strong personal presence in the unit.
  • Managed inventory and supply logistics for multiple locations.
  • Oversaw 50 employees to guarantee smooth operational flow and top-tier client satisfaction.
  • Provided ongoing coaching and development sessions, which significantly boosted retention rate.
  • Organize development trainings, conduct associate meetings, and manage new hire orientations.
  • Administered payroll processing and other HR tasks as per company guidelines.
  • Supervised sales activities each day, ensuring precise completion.
  • Developed strategic partnerships for marketing and events.
  • Implemented unique ideas to achieve sustained revenue growth.

Spa Director /General Manager

Exhale
12.2019 - 08.2021
  • Maintained high standards of service, cleanliness, and product usage in spa treatments.
  • Manage the preparation of purchase orders for professional treatment and operational supplies
  • Monitored inventory levels for all professional and retail products.
  • Led yearly evaluations of both salaried and wages-based staff members.
  • Collaborated with Controller to prepare monthly financial variance reports.
  • Stay updated on all standard operating procedures and policies.
  • Coordinate press visits, as requested by Corporate

Spa, Pool and Recreation Manager

The Conrad, Hilton
06.2019 - 12.2019
  • Handled various aspects of merchandising, marketing/revenue generation, inventory management, cost controls and systems use.
  • Develop and implement spa menus and marketing strategies
  • Ensure spa cleanliness and maintain and ensure the functionality of spa equipment
  • Evaluated issues and implemented improvements to enhance quality.
  • Supervised team performance and provided evaluations.
  • Recruit, interview and train team members
  • Participate in and lead meetings

Spa Supervisor

The Spa at Auberge Beach
10.2018 - 06.2019
  • Launched and managed a 20,000 sq/ft luxury spa as part of the management team.
  • Participates in the Spa MOD program
  • Program the POS system
  • Assigned and executed various duties to enhance guest satisfaction.
  • Handled and addressed guest issues promptly.
  • Oversaw staff scheduling for Spa Concierge, ensuring alignment with fluctuating activity levels.
  • Oversees payroll processes for team members.
  • Implemented and managed on-boarding processes for new hires.
  • Maximizes revenues with continued training in up selling techniques
  • Ensures services are booked accurately
  • Assists in event/promotion planning
  • Supervises inventory processes at the spa front desk.
  • Collaborates with accounting management to maintain correct procedures.
  • Maintained high standards of professional and amicable service.
  • Maintains a consistently spotless and orderly facility.

Lead Licensed Massage Therapist and Esthetician

Graham Companies
05.2011 - 11.2018
  • Collaborated with the Director to develop service protocols regularly.
  • Conducted regular training sessions for new and current staff on updated protocols.
  • Utilized comprehensive product knowledge to assist clients in selecting the right products.
  • Recommended additional strategies to optimize results.
  • Ensured clients' satisfaction by addressing any issues promptly and providing personalized solutions.
  • Answered phones and operated the scheduling system to support front desk staff.
  • Monitored inventory levels and placed timely orders within budget.
  • Administered professional massage and skincare therapies.

Education

Massage Therapy/ Esthetics

Aveda Institute

Skills

  • Problem-solving skills
  • Massage techniques
  • Decision-making skills
  • Verbal and written communication
  • Cleanliness and sanitation
  • Health and safety compliance
  • Analytical thinking
  • Recruitment and hiring
  • Operations management
  • Therapeutic techniques
  • Client confidentiality
  • Schedule management
  • Product and service sales
  • Employee scheduling
  • Facility management
  • Equipment maintenance
  • Inventory controls
  • Professional demeanor
  • Sales proficiency
  • Upselling strategies
  • Sales management
  • Proficient in software
  • Spa software proficiency
  • Marketing initiatives
  • Financial administration
  • Latest industry trends
  • Beauty regimens
  • Spa operations
  • Staff management

Timeline

Spa Director

Exhale
10.2023 - Current

Regional Manager

Drybar
09.2021 - 10.2023

Spa Director /General Manager

Exhale
12.2019 - 08.2021

Spa, Pool and Recreation Manager

The Conrad, Hilton
06.2019 - 12.2019

Spa Supervisor

The Spa at Auberge Beach
10.2018 - 06.2019

Lead Licensed Massage Therapist and Esthetician

Graham Companies
05.2011 - 11.2018

Massage Therapy/ Esthetics

Aveda Institute

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Katie Hart