Susan Walls
Customer Service Representative
Hialeah,FL
Summary
At MedRevive MedSpa, I spearheaded initiatives that significantly enhanced revenue through strategic seasonal promotions and a new booking system, demonstrating strong decision-making and problem-solving skills. My leadership also fostered improved client relations and operational efficiency, showcasing my ability to drive results and maintain high standards of service.
Overview
4
4
years of professional experience
Work History
Spa Director
MedRevive MedSpa
04.2012 - 05.2016
- Boosted overall revenue by designing attractive seasonal packages and promotions.
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
- Managed spa budget and resources, ensuring optimal efficiency and profitability.
- Implemented new booking system, streamlining appointment scheduling process for clients.
- Organized special events aimed at attracting new clients and increasing brand visibility within the community.
- Recruited, hired and trained all new employees.
- Administered payroll, accounting and purchasing.
- Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
- Received new spa supplies inventory and restocked work areas and shelves.
- Opened and closed spa according to standard procedures.
- Developed strong relationships with vendors for better product pricing and quality.
Education
Business Administration
Hialeah Miami Lakes Senior High
Hialeah, FLSkills
- Decision-making skills
- Verbal and written communication
- Problem-solving skills
- Employee Scheduling
- Sales proficiency
- Spa Software Proficiency
- Spa operations
- Appointment Scheduling
- Attention to Detail
- Problem-solving abilities
- Telephone Etiquette
- Client Confidentiality
- Schedule Appointments
- Office Operations
- Staff Support
Timeline
Spa Director
MedRevive MedSpa
04.2012 - 05.2016
Business Administration
Hialeah Miami Lakes Senior High