Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Websites
Timeline
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Dea Xhafaj

Yonkers,NY

Summary

Result driven Spa Director with a decade of experience in managing luxury spa and wellness operations across prestigious global locations. Proven expertise in financial management, revenue growth, guest satisfaction, and team development. Track record of implementing innovative strategies that result in heightened profitability and exceptional service delivery. Ready to elevate the spa operations with true passion, resilience strong leadership, operational excellence, and an unwavering focus on luxury hospitality

Overview

10
10
years of professional experience

Work History

Spa Director

OneSpaWorld
Miami, FL
09.2021 - 08.2024
  • Revenue Growth: Achieved a 20% increase in revenue through strategic marketing initiatives and collaboration with luxury brands, with revenues reaching up to $750k Monthly and $1.2M during global tours.
  • Operational Efficiency: Designed and implemented operational procedures that improved staff efficiency, room utilization, and service delivery, resulting in a 15% improvement in guest feedback scores.
  • Guest Experience: Enhanced guest satisfaction by developing tailored engagement programs and service innovations, increasing client retention, and repeat business.
  • Team Leadership: Led diverse teams, providing targeted training that improved performance and ensured consistent delivery of Forbes 5-star standards.

Sales and Revenue Supervisor

OneSpaWorld
Miami, FL
09.2019 - 05.2020
  • Oversaw sales and revenue operations across up to 22 luxury spas, implementing strategies that significantly increased profitability
  • Achieved a consistent 20% revenue growth across all managed spas through strategic initiatives and comprehensive market analysis
  • Developed and delivered targeted training programs for spa managers, enhancing their sales and operational capabilities
  • Played a key role in refining operational policies and procedures, driving improved efficiency and profitability across the locations

Spa Director

OneSpaWorld
Miami, FL
12.2015 - 07.2019

HAIR STYLIST

OneSpaWorld
Miami, FL
05.2014 - 12.2015
  • Achieved top producer status with exceptional client service and consistent sales performance
  • Consistently met and exceeded monthly sales targets, establishing a strong rapport with clients and boosting salon revenue
  • Mentored junior stylists in advanced techniques, contributing to their skill development and overall team performance

Education

Cosmetology License -

Brandolini Rrota
Treviso, Venice, Italy

Skills

  • Problem-solving skills
  • Upselling strategies
  • Staff Management
  • Sales proficiency
  • Decision-making skills
  • Facility Maintenance

Accomplishments

  • Revenue Growth Pioneer: Drove record-breaking monthly revenue of up to $750K and set a historic revenue milestone of $1.2M during a world tour, an industry record yet to be surpassed
  • Top Performance Leader: Recognized as the highest-producing Spa Director in the fleet for 7 consecutive years, with consistent achievement of performance targets
  • Operational Innovator: Implemented cutting-edge operational procedures and market trend adaptations, resulting in enhanced guest satisfaction and optimized staffing
  • Leadership Developer: Identified, trained, and promoted top talent, significantly improving team performance and fostering a culture of excellence
  • Client Experience Enhancer: Created and executed new guest engagement strategies, improving client retention and satisfaction scores

Languages

English: Native or Bilingual, Albanian: Native or Bilingual, Italian: Native or Bilingual, Spanish: Full Professional, French: Professional Working, German: Elementary

References

References: Available Upon Request

Timeline

Spa Director

OneSpaWorld
09.2021 - 08.2024

Sales and Revenue Supervisor

OneSpaWorld
09.2019 - 05.2020

Spa Director

OneSpaWorld
12.2015 - 07.2019

HAIR STYLIST

OneSpaWorld
05.2014 - 12.2015

Cosmetology License -

Brandolini Rrota

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Dea Xhafaj