RaShona Harris
Indianapolis,IN
Summary
Distinguished and qualified employee who is seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Candidate also looks to strive to build with a company through strategic thinking, management, and commitment.
Overview
5
5
years of professional experience
Work History
Admissions Advisor
Tricoci University Of Beauty Culture
09.2022 - Current
- Organized college tours for high school graduating students and coordinated group visits from high schools.
- Assessed potential student's abilities and recommended programs to highlight strengths.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Created and designed marketing materials for student recruitment and retention.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
Career Planning Specialist
Empire Education Group, Inc
09.2021 - 08.2022
- Meeting regularly with prospective students wanting to enroll into our Cosmetology, Esthetician or Educator in Training programs.
- Conducting student interviews and reviewing enrollment requirements.
- Conducting school tours
- Using multiple platforms to enter enrollment contracts and student information.
- Answer phone calls, text and emails in regards to enrollment processes and needed documents in a timely manner.
- Assisting with retention of students creating, building and maintaining strong relationships with students throughout their Cosmetology education.
Customer Service Coordinator
Empire Education Group, Inc
09.2019 - 09.2021
- Manage and Maintain all orders and responsible for first point of contacts for all inquiries
- Uses multiple platforms to verify all appointments are scheduled and correct
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responsible for managing the salon schedule and strategically arranges appointments for an optimal week for all students
- Maintains high level of professionalism with clients to ensure service for all customers are exceptional
- Cash handling experience
File Handler
Insurance Auto Auctions, Inc
12.2018 - 11.2019
- Prepare, Process and review documentation for customers; Identity non- negotiable title documentation, send title documents to owners and lien holders, review flipped titles to ensure that the correct one was applied for
- Manage own workload in order to effectively service the clients; ensure all documents are accurate and completed within client deadlines
- Manage calls with lien holders, attorneys, DMVS, branches, owners, and providers; update information dealing with titles, payments, and personal information in the system
- Provides the utmost customer focus to ensure the best outcome in every situation.
Education
High School Diploma -
Southport High School
Indianapolis, IN05.2004
Skills
- Strong Analytical and problem solving skills, Leader, multitasking even under pressure
- Customer service oriented
- Proficient in
- Microsoft Office including; Word, Powerpoint, and
Outlook
- Dependable and Reliable
- Strong communication in both verbal and written
- Organizational skills
- Adaptability and flexibility
Accomplishments
- Achieved promotion through effectively over exceling as a customer service coordinator.
- Microsoft Training; Word, Excell, and Power Point
- Used Microsoft Excel
- to develop inventory tracking spreadsheets
- Used to keep track of incoming students
- Achieved Multiple enrollments through effectively helping with guidance and recruiting into correct program relating to student interest.
Timeline
Admissions Advisor
Tricoci University Of Beauty Culture
09.2022 - Current
Career Planning Specialist
Empire Education Group, Inc
09.2021 - 08.2022
Customer Service Coordinator
Empire Education Group, Inc
09.2019 - 09.2021
File Handler
Insurance Auto Auctions, Inc
12.2018 - 11.2019
High School Diploma -
Southport High School
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