Summary
Overview
Work History
Education
Skills
Activities and Interests
Timeline
Generic

MATTHEW FRIEDMAN

Rancho Santa Margarita,CA

Summary

Result-driven professional with a proven passion for learning, customer service and collaboration skills. Documented understanding of the importance of exceptional customer service, working within a team and strengthening business agility and viability. Searching for a dynamic organization with a culture that believes in integrity and compassion offers career opportunities and supports philanthropic endeavors. Professional property claims specialist with proven track record in assessing and resolving insurance claims efficiently. Adept at working collaboratively within teams to achieve optimal results and adapt to changing needs. Skilled in negotiation, investigation, and customer service, ensuring fair and accurate claims outcomes. Dependable and results-driven, with strong ability to manage multiple cases and maintain client satisfaction.

Overview

9
9
years of professional experience

Work History

Claims Senior Property Adjuster

AAA
10.2021 - Current
  • Promptly receive initial notice of loss and accurately record the relevant details in our Claims Center system
  • Thoroughly analyze policy contracts to determine the extent of coverage applicable to each claim
  • Deliver prompt and efficient emergency services, when necessary, to aid our members in minimizing their damages
  • Conduct comprehensive assessments of claims and issue fair and timely settlements
  • Identify potentially fraudulent claims and promptly refer them for further investigation
  • Provide exceptional and personalized customer service to our valued insured members
  • Successfully assumed responsibility for a claims load following an unexpected departure from the company
  • Demonstrated exceptional performance by achieving a 100% claims load within a year
  • Recognized for outstanding performance and promoted to the position of Claims Senior Property Adjuster within one year.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Improved claim resolution times by efficiently managing a caseload of property claims.

General Merchandise Expert

Target
03.2020 - 04.2022
  • Lead inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all general merchandise areas of the store
  • Demonstrate a culture of ethical conduct, safety, and compliance while providing an exceptional shopping experience that meets the needs of each customer
  • Ensure efficient delivery to guests by taking ownership of pick, pack, and ship fulfillment orders
  • Regularly supports Guest Services during peak times, including backup cashier, In-Store Pickup, and Drive Up.

Shift Supervisor

CVS
07.2020 - 08.2021
  • Assist the management team in the day-to-day operations and responsible for all aspects of the business, including opening and closing the store, when the manager is not present
  • Supervise, train, and develop store employees through assigning, directing, and monitoring tasks
  • Perform various tasks at the direction of the store manager to prepare for the higher-level supervisory role
  • Provide differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and proactively identifying and resolving potential service issues
  • Manage all customer relations issues in accordance with company policy while building customer loyalty through exceptional service
  • Maintain the sales floor through displays and restocking shelves, interacting with vendors, ensuring accurate pricing information, and completing inventory management tasks
  • Accurately perform cashier duties, including handling cash, checks, and credit card transactions while adhering to company policies and procedures
  • Cross-trained as a Pharmacy Associate to assist pharmacy personnel as needed, particularly after the pharmacy became a COVID testing site
  • Embrace and advocate for new CVS services and loyalty programs that support the company’s mission of helping people on their path to better health.

Store Associate

CVS
06.2020 - 07.2020

Patient Transporter

MISSION HOSPITAL
08.2015 - 03.2020
  • Continually demonstrate behaviors that model the St
  • Joseph Health System core values of dignity, excellence, service, and justice
  • Transport patients through various areas of the hospital, including patient rooms, diagnostic areas, surgery, and admitting, in a punctual, empathetic, and professional manner
  • Assist physicians, nurses, and diagnostic technicians with medical procedures as directed
  • Establish and maintain transparent communication with patients and their family members to improve emotional well-being, quality of service, and customer satisfaction
  • Maintain a secure, clean, and healthy work environment in compliance with hospital regulations as well as those set forth by local, state, and federal governments
  • Respect and protect patient and hospital confidentiality by complying with the standards set forth by JCAHO and HIPPA
  • Consistently recognized in the top 10% of all transports for productivity and service measures
  • Appointed senior trainer to ensure new employees are properly educated on all hospital protocols and procedures and represent the organization in the most positive light
  • Maintained certification for Basic Life Support CPR & AED Training for Healthcare Professionals.

Education

BA in Business Administration with Emphasis in Management -

California State University, Fullerton
08.2019

Skills

  • Ethical
  • Responsible
  • Motivated
  • Enthusiastic
  • Dependable
  • Coachable
  • Flexible
  • Goal Oriented
  • Microsoft Office
  • Internet
  • Customer Service
  • Data Entry
  • Problem Solving
  • Leadership
  • Teamwork
  • Policy Interpretation
  • Time Management
  • Conflict Management
  • Advanced Oral and Written communication Skills
  • Critical Thinking
  • Claims Investigation
  • Time management mastery

Activities and Interests

  • Cal State Fullerton TitanTHON Executive Board, 2016 - 2017, Affiliated with the Children’s Miracle Network through serving a yearlong commitment learning invaluable leadership and life skills while raising funds and interacting with children hospitals’ patients and families. Organized culminating event with a six-hour Dance Marathon, complete with dancing, games, food, and entertainment, for both CSUF students and Children’s Hospital Orange County (CHOC) families. Served as liaison between TitanTHON and Sigma Pi Fraternity to raise awareness and active participation in the event. Raised more than $54,000 during the Dance Marathon, the highest amount in the history of the event, which was donated to CHOC in its entirety.
  • Re-Founding Father Sigma Pi Fraternity (Epsilon Nu), 2015 - 2017, Establish by-laws, code of behaviors, and culture to build and develop a fraternity that strives for excellence in education, development of character, leadership, and inspiring service. Spearhead multiple community service opportunities, including A Flag for Every Hero, adopt a Family through the Fullerton Police Department, interacting with children at the Orangewood House, and painting the arboretum benches at Cal State Fullerton. Volunteered more than 100 hours at local community organizations to donate back to local communities and represent CSUF in a positive light.

Timeline

Claims Senior Property Adjuster

AAA
10.2021 - Current

Shift Supervisor

CVS
07.2020 - 08.2021

Store Associate

CVS
06.2020 - 07.2020

General Merchandise Expert

Target
03.2020 - 04.2022

Patient Transporter

MISSION HOSPITAL
08.2015 - 03.2020

BA in Business Administration with Emphasis in Management -

California State University, Fullerton
MATTHEW FRIEDMAN