DANIELLE PETERS
CARTERET,UNITED STATES
Summary
Administrative Specialist with comprehensive experience in managing complex scheduling, inventory control, and patient record maintenance. Demonstrates exceptional organizational skills and proficiency in medical terminology, enhancing operational efficiency across healthcare settings. Committed to fostering collaborative environments and leveraging advanced communication abilities to support patient care and administrative excellence.
Overview
20
20
year of professional experience
Work History
LEAD SUPPORT SPECIALIST
Thermo Fisher Scientific
New Brunswick, NJ
05.2024 - 09.2025
- Coordinated and scheduled appointments, meetings, and events for multiple departments within the organization
- Monitored and adjusted schedules in real-time to accommodate changes or emergencies
- Managed and maintained accurate records of all incoming and outgoing inventory
- Conduct regular audits to ensure inventory accuracy and identify any discrepancies
- Use programs such as sales force, power bi, excel and resource center to keep track of scheduled work orders
- Deal with logistics such as incoming and outgoing inventory supplies deliveries.
- Developed and implemented preventive maintenance procedures.
- Configured hardware, devices, and software to set up work stations for employees.
MEDICAL OFFICE ASSISTANT II
Atlantic Health System
Florham Park, NJ
- Meet and greet all patients, visitors and employees /Register and input insurance information and demographic
- Answer all incoming phone calls and messages for doctors/ Schedule and verify appointments.
- Collection of cash, credit card and check copayments / Scanned all incoming medical records into patient EMR
- Distribute labs results, physician notes to other Doctors, School and Work related Inquirers.
- Clerical duties scanning, faxing and coping office paperwork and patient information
- Prepare Medical Records, Referrals and Prior Authorizations.
UNIT REPRESENTATIVE
B. Chilton Medical Center
Pompton Plains, NJ
- Meet and greet all patients, visitors and employees
- Maintain integrity of Patient Medical Chart Records
- Perform Clerical functions (answer all incoming calls, faxing, coping and scanning documents).
- Complete all admission, discharges, transfers and expirations
- Transcribe and input physician orders in EMR while notifying the nurse in timely order.
FRONT DESK RECEPTIONIST
Lincoln Technical Institute
Edison, NJ
- Handle high volume phone activity - incoming calls and managing a switchboard
- Meet and greet all visitors, students and appointments set with admissions
- Input student information and type documents presented by my manager
- Work independently and assign tasks to admission representatives.
EMERGENCY DEPARTMENT PATIENT ACCESS REP.
Newark Beth Israel Medical Center
Newark, NJ
- Performs all duties related to the pre-registration, registration, and financial clearance processes for all patients (emergency, ambulatory and in-patients).
- Responsible for collecting proper data to ensure hospital bills will be paid by a third party payer or the patient.
- Provides "front-door" customer service to patients and orients patients to the registration/admission process.
- Performs scheduling functions of new and follow-up patients and discharges patients accordingly.
- Responsible for identifying, collecting and reconciling patient liabilities on a routine basis.
- Perform Clerical functions (answer all incoming calls, faxing, coping and scanning documents).
UNIT CLERK
Newark, NJ
- Performs required clerical work relating to the admission, transfer and discharge of a patient providing 100-120 admissions and discharges on a weekly basis
- Keeps medical records complete and in order. Adds order sheets and progress notes. Ensures that all parts of the medical record are properly identified by the use of addressograph and/or patient labels.
- Transcribe all physicians orders accurately and proper testing are done promptly
- Order medical stock supplies for the floor.
TELLER
Valley National Bank
Newark, NJ
- Services customers by processing deposits /withdrawals such as loan payments / Sells money orders/ checks
- Performs duties related to processing or balancing individual cash and the office work as necessary or assigned. Files signature cards and completes end of the day proof.
- Identifies cross-sell opportunities and makes referrals to platform staff.
CLINICAL ASSISTANT/RECEPTIONIST
Planned Parenthood of Metropolitan NJ
Montclair, NJ
- Established a successful relationship with both doctors and patients/ Counseled incoming patients
- Recorded information on charts/ Prepared treatment rooms for examination of patients
- Assisted doctors in minor procedures
- Maintained patient records and produced reports for doctors
- Performed venipuncture by vacuum and syringe, urine tests, finger sticks and all aspects of lab technician's duties.
PATIENT CARE COORDINATOR
Optum
Edison, NJ
05.2024
- Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives.
Education
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION MANAGEMENT
University of Phoenix-Arizona
Phoenix, AZSkills
- Medical office experience
- Organizational skills
- Medical terminology
- Customer service
- Medical Scheduling
- Phone etiquette
- Medical Billing
- Front desk
Additional Information - Certifications And Licenses
- CPR Certification
- BLS Certification
Timeline
PATIENT CARE COORDINATOR
Optum
05.2024
LEAD SUPPORT SPECIALIST
Thermo Fisher Scientific
05.2024 - 09.2025
MEDICAL OFFICE ASSISTANT II
Atlantic Health System
UNIT REPRESENTATIVE
B. Chilton Medical Center
FRONT DESK RECEPTIONIST
Lincoln Technical Institute
EMERGENCY DEPARTMENT PATIENT ACCESS REP.
Newark Beth Israel Medical Center
UNIT CLERK
TELLER
Valley National Bank
CLINICAL ASSISTANT/RECEPTIONIST
Planned Parenthood of Metropolitan NJ
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION MANAGEMENT
University of Phoenix-Arizona