Dianne Thomasson
Savannah ,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, evidenced by a successful tenure at H and R Block. Expert in customer/client relations and office management, I excel in creating efficient administrative systems and resolving customer complaints, significantly boosting repeat business and operational efficiency.
Overview
24
24
years of professional experience
Work History
Receptionist
Abercorn Rehabilitation Center
06.2022 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled money in the safe for the residents account.
- Helped maintain office security by monitoring visitor access and issuing badges.
Tax Office Manager
H and R Block
10.2016 - 04.2022
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Maintained a thorough knowledge of current tax laws,
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Customer Service and Accounting Supervisor
Krogers Grocery Store
02.2001 - 05.2012
- Maintained cash flow by monitoring bank balances and cash requirements.
- Enhanced financial reporting accuracy by closely monitoring transactions and reconciling accounts monthly.
- Created and initiated accounting procedures to increase organization.
- Implemented and maintained a high level of Customer Service for our customers. Handled large sums of money and all aspects of Money Gram and solved problems with dissatisfied customers.
Education
High School Diploma -
West High School
Waterloo, Iowa 06.1964
Skills
- Customer/Client relations
- Multi-line telephone operation
- Typing Speed
- Office equipment operations
- Customer Service
- Punctual and Reliable
- Appointment Scheduling
- Courteous and Professional
Timeline
Receptionist
Abercorn Rehabilitation Center
06.2022 - 09.2024
Tax Office Manager
H and R Block
10.2016 - 04.2022
Customer Service and Accounting Supervisor
Krogers Grocery Store
02.2001 - 05.2012
High School Diploma -
West High School
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