Austin Hardy
911 Telecommunicator
Sanford,NC
Summary
Dedicated 911 Dispatcher offering 5 years of related experience in the state of North Carolina. Managing calls effectively and quickly obtaining the necessary information for each call. Very competent enough to handle the caller's needs and emotions while waiting for the the response of the correct personnel that is needed for that emergency. Extensive training in BLS, NCIC, CAD, and EMD. Very eager and willing to obtain any certifications that will be required for the job and that will expand my knowledge of being a 911 Dispatcher.
Overview
5
5
years of professional experience
10
10
Certifications
Work History
Front Desk Receptionist
Sellers Automotive
Sanford , NC
07.2018 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Ordering needed parts for customers vehicles and making sure they arrive on time.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Kept accounts in balance and ran daily reports to verify totals.
Safety Tour Guide
Deep River Sporting Clays And Shooting School
Sanford, NC
09.2014 - 09.2018
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Entertained our tour guests on how to shoot clay targets at each station for maximum fun, lasting memories, and to educate kids and adults in gun safety.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained and promoted the importance of gun safety with any and every type of firearm that has came out of its case on the shooting range.
911 Telecommunicator
Sanford Police Dept
Sanford, NC
09.2021 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Worked flexible hours; night, weekend, holidays, and rotating shifts.
- Answered calls from automatic routing system and took basic information from callers.
- Answered 45-75 calls on daily basis.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
Education
Bachelor of Science - Homeland Security
ECPI University
Virginia Beach, VA01.2024
International Diploma - Emergency Medical Dispatch
International Academy Emergency Medical Dispatch
Sanford, NC02.2019
High School Diploma -
Lee County High School
Sanford, NC06.2016
Skills
- Information intake
- Basic life support understanding
- Map reading skills
- Computer-aided dispatching
- Data Entry
- Attention to Detail
- Multi-tasking Abilities
- Call management
- Emergency support
- Computer knowledge
- Hard work-Ethic
Additional Information
I currently reside in my hometown, which is Sanford, North Carolina. I am looking into moving to Nashville, Tennessee in the next 1-3 months.
Certification
- International Academy Of Emergency Medical Dispatch (IAEMD) License- February, 2019 - current.
- National Crime Information Center (NCIC) License - October, 2018- current.
- Division Of Criminal Information (DCI) License- November,2018 - current.
- Computer-Aid Dispatch (CAD) License- November, 2018 - current.
- FEMA- Telecommunicator Emergency
Response Taskforce (TERT) Deployment. License- June,2021- Current. - Prehospital Trauma Life Support License - April,2018 - current.
- Emergency Pediatric Care License-May, 2018- Current.
- Emergency Geriatric Care License- May, 2018-Current.
- Homeland Security and Emergency Management Licensed online through Martinsburg College, Martinsburg, WV. August, 2020- Current.
- Emergency Medical Technician Licensed at Central Carolina Community College, Sanford, NC. June, 2018 - June, 2020.
Timeline
911 Telecommunicator
Sanford Police Dept
09.2021 - Current
Front Desk Receptionist
Sellers Automotive
07.2018 - 09.2018
Safety Tour Guide
Deep River Sporting Clays And Shooting School
09.2014 - 09.2018
Bachelor of Science - Homeland Security
ECPI University
International Diploma - Emergency Medical Dispatch
International Academy Emergency Medical Dispatch
High School Diploma -
Lee County High School