Anabel Macias
Cicero,IL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Jack Epstein Law
07.2018 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer problems and complaints.
- Used personal skill to engage with Latinx customers.
Customer Service Representative
Fullers
07.2013 - 05.2018
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Receptionist
Silva Dental Center
06.2004 - 08.2012
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Colegio De Bachilleres
Michoacan, Mexico1994
Skills
- Customer Service
- Time Management
- Team Collaboration
- Administrative Skills
- Hospitality services
- Information intake
Volunteer Experience
- Social service volunteer throughout the Little Village area with State Representative Edgar Gonzalez.
- Administrative volunteer with Urban Warriors.
- Consistent volunteer when welcoming new neighbors to City of Chicago.
Timeline
Front Desk Receptionist
Jack Epstein Law
07.2018 - 08.2020
Customer Service Representative
Fullers
07.2013 - 05.2018
Front Desk Receptionist
Silva Dental Center
06.2004 - 08.2012
High School Diploma -
Colegio De Bachilleres
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