Kendra Preston
Mcdonough,Georgia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Certified Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. A servant leader with analytical approach to business planning and day-to-day problem-solving.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
TurboTax Agent
Intuitive Technical Services
Atlanta, GA
12.2021 - Current
- Organized and coordinated meetings and conference calls with various individuals.
- Collaborated with team members and leader to resolve issues and identify appropriate issues for escalation.
- Liaised between new customers and various departments throughout organization.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Provided customer service for 50 + inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
- Documented caller information in Salesforce.
Style Consultant
Target
McDonough, GA
10.2020 - 12.2021
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Built lasting relationships through personal interaction and savings incentives to preserve clientele.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Collaborated with other stylists to discuss exciting new trends that could be utilized in development of showroom displays.
- Assisted with on boarding for new retail associates
Key Holder Supervisor
Gap Inc., Gap Factory
Peachtree City, Georgia
05.2020 - 10.2020
- Tracked and prioritized work orders to meet daily production requirements
- Provided sales feedback to management to address concerns in sales reports.
- Used weekly financial data to analyze company growth and optimize operational strategies
- Mediated conflicts, fostering team and coached individuals improving team dynamics
- Conducted and led daily meetings to communicate current day’s goals, previous day’s achievements, and any impediments or concerns
Insurance Sales Specialist
American Income Life Insurance Company
Duluth, Georgia
07.2019 - 01.2020
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Assistant General Manager
Abercrombie & Fitch
Atlanta, GA
10.2018 - 07.2019
- Mentored and motivated a team of 15+ members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Resolved problems promptly to elevate customer approval by 10%.
- Managed team daily schedule with eye for coverage needs and individual strengths.
Sales Lead
Chico's FAS
Peachtree City, Georgia
05.2018 - 10.2018
- Trained, coached and mentored new sales associates for maximum performance.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Led sales team to exceed quarterly sales goals.
- Analyzed prior delivery processes and uncovered more efficient method.
- Developed and motivated a team of 6 sales associates.
Education
Bachelor of Science - Fashion Merchandising And Appearl Design
Georgia Southern University
Statesboro, GA 06.2014 - 05.2018
Skills
Development team trainings
Flexible and Adaptable
Collaboration
Leadership
Self-Motivated
Multitasking Abilities
Analytical and Critical Thinking
Employee training
Conflict Resolution
Organization and Time Management
Certification
Certified Scrum Master Certification
Timeline
TurboTax Agent
Intuitive Technical Services
12.2021 - Current
Certified Scrum Master Certification
12-2021
Style Consultant
Target
10.2020 - 12.2021
Key Holder Supervisor
Gap Inc., Gap Factory
05.2020 - 10.2020
Insurance Sales Specialist
American Income Life Insurance Company
07.2019 - 01.2020
Assistant General Manager
Abercrombie & Fitch
10.2018 - 07.2019
Sales Lead
Chico's FAS
05.2018 - 10.2018
Bachelor of Science - Fashion Merchandising And Appearl Design
Georgia Southern University
06.2014 - 05.2018