Breanna Maisonet
Pompano Beach,FL
Summary
Serviced-focused General Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
General Manager
Youfit
Coral Springs, FL
01.2020 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Established and organized all logistical aspects – resources, information, guest communication, organized space.
- Maintained up-to-date knowledge of product and service changes.
Airman First Class/ Student Leader
United States Air Force
01.2019 - 06.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Member Service Specialist
Youfit
Parkland , Florida
10.2018 - 01.2019
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
Education
Associate of Arts - Business Management
Robert "Bob" Elmore Honors College
Fort Lauderdale, FL08.2024
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL05.2018
Skills
- Microsoft Office
- Strong Organizational Skills
- Strong Leadership Skills
- Customer Service
- Employee Coaching and Motivation
- Scheduling and Coordinating
Accomplishments
Letter Of Recommendation- TSgt Chad Keever USAF
Timeline
General Manager
Youfit
01.2020 - Current
Airman First Class/ Student Leader
United States Air Force
01.2019 - 06.2019
Member Service Specialist
Youfit
10.2018 - 01.2019
Associate of Arts - Business Management
Robert "Bob" Elmore Honors College
High School Diploma -
Deerfield Beach High School
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