Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emerald Oates

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

10
10
years of professional experience

Work History

Customer Service Rep

CVS Caremark
04.2023 - Current
  • Managed member queries regarding insurance plans
  • Updated and verified insurance eligibility efficiently
  • Completed and processed authorization forms meticulously
  • Ensured prompt payment processing for past due balances.

Park Services Trainer

Universal Orlando Resort
05.2016 - 04.2023
  • Led on-the-job training initiatives
  • Organized strategy meetings to refine training practices
  • Updated SOP documents to ensure accuracy
  • Maintained public areas to uphold resort cleanliness standards
  • Served as primary liaison for guest inquiries and concerns.

Cashier

Taco Bell
02.2014 - 05.2016
  • Managed cash transactions with IBM POS
  • Upheld OSHA standards in maintaining facilities
  • Demonstrated proficiency in data management software.

Education

Associate of Arts -

Valencia College
Orlando, FL
07.2024

Skills

  • Problem Solving
  • Time Management
  • Project Management
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience

Timeline

Customer Service Rep

CVS Caremark
04.2023 - Current

Park Services Trainer

Universal Orlando Resort
05.2016 - 04.2023

Cashier

Taco Bell
02.2014 - 05.2016

Associate of Arts -

Valencia College

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Emerald Oates