Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Timeline
BusinessAnalyst

Alexis Santiago

IT/Administrative Professional
Beachwood, NJ,NJ

Summary

Hardworking, detail-oriented administrative professional. Proficient in office administration and support, technical support(IT) and business systems and solutions. Offering 15+ years of administrative and IT experience in multifaceted roles including but not limited to business/systems analyst, office and network administration, data management and retention & compliance. Highly efficient and accurate with strong planning, problem-solving, and communication skills. Seeking a role where I can contribute my skills to achieve business objectives. Offering solid foundation in office administration and keen interest in executive support roles. Brings ability to quickly learn organizational protocols and effectively manage daily administrative tasks. Ready to use and develop organizational and communication skills in an administrative role.

Overview

14
14
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

IT/Network/Administrative Assistant to the Director

Bell Medical Services
Marlboro, New Jersey
04.2018 - Current
  • Provide support to the IT Director for completion of daily business solutions including but not limited to:
  • Troubleshooting office software and hardware peripherals in the Customer Service department
  • Technical support to traveling sales reps
  • Maintain integrity of prescription drugs and narcotics supply chain using the Tracelink web-based platform
  • Back-up to the Contracts Dept main liaison to which I assist in rebate reporting for our vendors on a monthly basis
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Junior Business/Systems Analyst and General IT/Office Support

Direct Success, Inc
Farmingdale, New Jersey
12.2007 - 12.2017
  • Meet with clients, team members and stakeholders - via in-person or tele-conference to gather and document requirements, both technical and nontechnical, needed to successfully plan and execute projects and business solutions
  • Analyzing and documenting project/program functionalities and failures and review of project/program documentation to ensure technical accuracy, compliance or completeness, or to mitigate risks
  • Provide testing support for in-house built software and post-release support for end-users
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Assisted with updating technical support best practices for use by team
  • Used ticketing systems to manage and process support actions and requests
  • Accomplishments:
  • Supported the release of several pharmaceutical marketing projects with high-profile pharmaceutical companies by providing technical and non-technical support via communications between all stakeholders involved which resulted in an increase in revenue for the client and the company.

Education

Network+, Certificate - Network+

Technical Institute of America
New York, New York
02.2018 - 03.2018

A+, Certificate - A+

Technical Institute of New York
New York, New York
02.2018 - 03.2018

Certificate - Information Technology

Brick Computer Science Institue
Brick, NJ
09.2000 - 06.2002

Skills

Attention to Detailundefined

Accomplishments

    Direct Success, Inc. - Supported the release of several pharmaceutical marketing projects with high-profile pharmaceutical companies by providing technical and non-technical support via communications between all stakeholders involved which resulted in an increase in revenue for the client and the company.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match

Quote

Where I can assist, I shall assist...
Unknown

Timeline

IT/Network/Administrative Assistant to the Director

Bell Medical Services
04.2018 - Current

Network+, Certificate - Network+

Technical Institute of America
02.2018 - 03.2018

A+, Certificate - A+

Technical Institute of New York
02.2018 - 03.2018

Junior Business/Systems Analyst and General IT/Office Support

Direct Success, Inc
12.2007 - 12.2017

Certificate - Information Technology

Brick Computer Science Institue
09.2000 - 06.2002
Alexis SantiagoIT/Administrative Professional