LETITIA MITCHELL
East Bend,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Machine Operator
Gilbarco Veeder Root
Greensboro, NC
06.2016 - Current
- Perform quality checks on products and parts
- Package finished products and prepare them for shipment
- Review work orders and blueprints to ensure work is performed according to specifications
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste
Customer Service Agent
McMillian’s Discount Carpet Cleaning Service
Winston Salem , NC
11.2015 - 11.2017
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Increased sales by 10%.
Assembly line/ Material Handler
XPO Logistics
Mebane, NC
08.2015 - 12.2015
- Picking, packing, sorting, moving inventory, and using a RF scanner.
Cashier
Burger King
Dobson, NC
04.2012 - 12.2014
- Issue receipts, refunds, credits, or change due to customers.
- Receive payment by cash, credit cards, or automatic debits.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Conference Assistant
North Carolina A&T State University
Greensboro, NC
05.2014 - 08.2014
- Preparing for all aspects of assigned conferences to ensure a successful program for the conference guests,including but not limited to housing, meals, space reservations, parking requests etc.
- Interacting with Conference Managers and other conference staff to ensure all necessary preparations forassigned individual groups have been performed and that the office is ready for the groups arrivals.
- Performing daily customer service operations such as handling guest check?in and check?out, explaining procedures, giving directions, and reporting specific needs/concerns of guests.
- Preparing guests rooms prior to conference groups arrivals.
- Being helpful, friendly, and willing to assist conference guests in any way possible.
- Monitoring the physical condition of your assigned residence hall, including reporting emergency maintenance situations to the appropriate person(s).
Education
Bachelor of Arts - Psychology
North Carolina Agricultural And Technical State University
Greensboro, NC05.2016
Skills
- Responding to Difficult Customers
- Data Entry and Maintenance
- Order and Refund Processing
- Creative Problem Solving
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Inventory Management
- Computer Proficiency
Affiliations
- Golden Key International Honours Society
- Deans List
- Alpha Lambda Delta Honor Society
Timeline
Machine Operator
Gilbarco Veeder Root
06.2016 - Current
Customer Service Agent
McMillian’s Discount Carpet Cleaning Service
11.2015 - 11.2017
Assembly line/ Material Handler
XPO Logistics
08.2015 - 12.2015
Conference Assistant
North Carolina A&T State University
05.2014 - 08.2014
Cashier
Burger King
04.2012 - 12.2014
Bachelor of Arts - Psychology
North Carolina Agricultural And Technical State University