Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Michelle Edwards

Hiawassee,GA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

11
11
years of professional experience

Work History

Owner/Operator

DBA MICHELLE EDWARDS
Hiawassee, GA
01.2017 - Current
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

General Manager

McDonald's Restaurant
Hiawassee, GA
08.2012 - 09.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Education

Business Management - Restaurant And Food Services Management

Hamburger University , Chicago, IL
09.2017

Skills

  • Business Leadership
  • Policy Development and Enforcement
  • Responding to Difficult Customers
  • Data Entry and Maintenance

Accomplishments

  • Supervised team of 54 staff members.

Timeline

Owner/Operator - DBA MICHELLE EDWARDS
01.2017 - Current
General Manager - McDonald's Restaurant
08.2012 - 09.2018
Hamburger University - Business Management , Restaurant And Food Services Management

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Michelle Edwards