Alissa Robinette
Kansas City
Summary
Customer-focused automotive repair specialist with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance, customer satisfaction, and profitability. Creating lifelong loyal customers.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Limitless Tow
Excelsior Springs
08.2020 - 10.2024
- Cultivated long-term strategic relationships with clients, reinforcing business partnerships.
- Executed market research to extract insights vital for growth strategies.
- Increased productivity by dispatching effectively among staff members.
- Conducted inspections of tow trucks, and ensured DOT compliance.
- Delivered roadside assistance services and towing, achieving high customer satisfaction ratings.
- Oversaw project progress
- Strengthened inventory management and cost efficiency through contract negotiations with suppliers, and markup for profitability.
- Managed customer complaints effectively, sustaining service excellence throughout operations.
Dealership General Manager
GRC Auto Sales
Gladstone
02.2018 - 12.2020
- Enhanced wholesale inventory management to maximize per-unit profitability, while monitoring market trends and competition.
- Developed engaging marketing promotions that boosted sales and improved local community presence.
- Promptly responded to leads through multiple channels, and scheduled sales appointments effectively.
- Assessed customer credit reports, identifying risk factors, and recommending loan decisions aligned with dealership goals and customer needs.
- Ensured accuracy in all vehicle sale and financing documentation through thorough review processes.
- Coordinated service needs with new and existing business relationships for prompt vehicle delivery and customer satisfaction.
Shop Manager
Quality Auto Shop
Kansas City
09.2019 - 11.2020
- Oversaw daily operations to optimize workflow and enhance customer satisfaction.
- Monitored staff performance, delivering constructive feedback and guidance as required.
- Managed inventory levels to ensure timely availability of materials.
- Conferred with customers to obtain descriptions of vehicle problems, and discuss work or future repair recommendations.
- Scheduled service appointments and accurate estimates, with competitive pricing strategies that maximize profit margins.
- Maintain detailed records of customers and vehicles.
- Order all necessary parts, and oversee daily shop operations, ensuring efficient workflow and customer satisfaction.
- Coordinated delivery and followed up with customers after service visits to confirm satisfaction with the completed work, and to educate them on preventative maintenance.
Education
Finance And Insurance Certificate - Automotive Finance
AFIP
Online03-2019
High School Diploma -
Park Hill High School
Kansas City, MO05-2015
Certificate of Marketing - Marketing
Northland Career Center
Platte City, MO05-2015
Skills
- Automotive programming
- Automotive background
- Class E License
- Customer service
- Inventory management
- Equipment maintenance
- Market research
- Performance evaluation
- Business planning
- Strategic partnerships
- Financial analysis
- Team leadership
- Time management
- Self-motivation and discipline
- Profit and loss accountability
- Multi-stop routing
- Sales tracking
- Preventative maintenance
- Business intelligence
- Supervision and training
- Problem-solving
- Clean MVR
- Negotiation
- Inventory control
- Heavy lifting
- Emergency response
- Self motivation
- Supply chain management
- Business leadership
- Multitasking Abilities
- Microsoft office
- Analytical thinking
Timeline
Owner/Operator
Limitless Tow
08.2020 - 10.2024
Shop Manager
Quality Auto Shop
09.2019 - 11.2020
Dealership General Manager
GRC Auto Sales
02.2018 - 12.2020
Finance And Insurance Certificate - Automotive Finance
AFIP
High School Diploma -
Park Hill High School
Certificate of Marketing - Marketing
Northland Career Center
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