Esmeralda Barrera
Highly organized and compassionate Medical Receptionist with over 3 years of experience in front office administration within community health and dental settings. Skilled in scheduling, insurance verification, patient communication, and EHR systems. Bilingual in English and Spanish with a strong commitment to patient care and service excellence.
Experienced with front desk management and customer service. Utilizes strong communication and problem-solving abilities to enhance client satisfaction. Track record of maintaining organized and efficient office environment.
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Work History
Front Office Representative
4 Years 2 Months- Managed high-volume scheduling and patient check-ins, ensuring smooth daily operations.
- Verified insurance coverage and processed claims, reducing billing delays.
- Handled incoming calls, appointment reminders, and front desk coordination.
- Trained new front office staff on policies and systems.
- Maintained a clean, welcoming reception area and upheld HIPAA standards.
- Collect co-pays and payments,ensuring accurate application to patient accounts.
- Address patient concerns,complaints and inquiries to the appropriate with professionalism and efficiency.
- Ensure compliance with SCHC money handling policies,collecting and applying payments accurately.
- Participate in team meetings and training sessions to enhance skills and performance.
Dental Assistant / Receptionist
2 Years 11 Months- Assisted in dental procedures and sterilized instruments per OSHA standards.
- Scheduled appointments and managed patient records using EHR software.
- Provided patient education on oral hygiene and post-treatment care.
- Supported dentists in chairside procedures, enhancing workflow efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Managed sterilization of instruments to ensure compliance with safety protocols.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
High School Diploma
Skills
Certification
Dental assistant