Angelina Leal
Houston,TX
Summary
Talented professional with customer service. Skilled in managing highvolume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrating the ability to provide courteous and efficient service in fast-paced environments. I apply generous, patient, empathic, persuasive, and collaborative skills. Highly driven by a genuine love for working with people, I bring generosity, patience, and empathy to ensure every customer feels valued, happy, and heard. I possess strong persuasive skills, effectively addressing and resolving concerns while maintaining a positive atmosphere. I am adept at creating a welcoming environment, fostering guest satisfaction, and building lasting relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Concord by Marriott
Houston, Texas
2022.11 - Current
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Handled cash, credit and debit card transactions accurately
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily
- Greeted customers upon arrival and provided assistance with check-in
- Interacted kindly with guests, offering assistance and support
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided excellent customer service by greeting customers and offering assistance
- Kept accurate records of guest transactions.
- Assisted with check-in and check-out procedures for guests.
- Addressed customer needs in a timely manner.
- Arranged tours, taxis or restaurant reservations for customers.
- Assisted with luggage handling for incoming guests.
- Provided information about hotel amenities, services, and local attractions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Inputted guest information into computer system accurately and securely.
Education
Bachelor of Science (B.S.) - Human services
University of Houston
Houston, TX05.2026
Associate in Arts (A.A.) -
Lone star college
Houston, TX12.2024
High School Diploma -
Nimitz High School
Houston, TX05.2022
Skills
- Listening skills
- Customer service
- Problem-solving skills
- Bilingual English and Spanish
- Fast learner
- Multitasking
Certification
- AED
- BLS
- Food handlers
- TABC
References
Manager: Ade Moronta
281-415-1771
Supervisor: Blanca Aureliano
713-894-4954
Languages
- English, Advanced
- Spanish, Advanced
Timeline
Front Desk Agent
Concord by Marriott
2022.11 - Current
Bachelor of Science (B.S.) - Human services
University of Houston
Associate in Arts (A.A.) -
Lone star college
High School Diploma -
Nimitz High School