Amber Chiles
Portland
Summary
I pride myself on my strong work ethic and commitment to any position I am in. I have a strong track record in administration and customer service, developed over my career. I am skilled in appointment scheduling, filing various forms and putting empathy first in all interactions. I have excelled teamwork and problem-solving. In my time in medical administration I have achieved significant improvements in a very quick time span and continue to grow exponentially in my position.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Martins Point
09.2023 - Current
- Applied administrative knowledge to explain procedures and services to patients.
- Took copayments and completed daily financial reporting.
- Assisted patients in filling out various forms and subsequently filing forms appropriately and in accordance with HIPAA.
- Handled customer service inquiries in person, often diffusing difficult situations and going above and beyond for the patients.
- Used Athena and DASH to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
Crew Member
Trader Joe's
06.2021 - 08.2023
- Collaborated with team members to complete projects, achieve goals and provide customer service.
- Became familiar with over 500 products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Monitored beer, liquor and wine departments to uncover any potential underage or intoxicated individual and deny sale of alcohol to offending persons.
Barista
Dobra Tea
01.2019 - 03.2020
- Pleasantly interacted with customers at all times, prioritizing customer service and a fantastic environment.
- Created custom tea beverages, memorizing 200+ recipes, noting temperatures and brew times while adhering to strict food safety standards.
- Educated customers on the history and preparation of the 200+ teas the company carried.
- Maintained regular and consistent attendance and punctuality.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
In-Home Nanny
Private Family Client
04.2018 - 12.2018
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized different types of activities to enhance physical and intellectual development.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Taught children basic life skills, manners and personal hygiene.
- Regularly traveled with family to help with vacation activities and childcare.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Assisted with light housekeeping duties as well as running errands.
Education
No Degree - Health Sciences
Southern Maine Community College
South Portland, MESkills
- Appointment Scheduling
- Office Administration
- Customer Service
- Strong Work Ethic
- Problem-solving abilities
- Teamwork and Collaboration
- Empathy and Compassionate Care
Timeline
Patient Service Representative
Martins Point
09.2023 - Current
Crew Member
Trader Joe's
06.2021 - 08.2023
Barista
Dobra Tea
01.2019 - 03.2020
In-Home Nanny
Private Family Client
04.2018 - 12.2018
No Degree - Health Sciences
Southern Maine Community College
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