Olaide Kashimawo
Business Analyst
Houston,TX
Summary
Seasoned Business Analyst offering 4 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Financial Aid Counselor
Albany State University
Albany
01.2021 - Current
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Monitored financial aid award notices through Banner Software
- Represented financial aid office at group meetings with schools students and parents.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Monitored pipelines to track and log status of loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Performed needs analysis of applications, accounting for financial and verified background information.
Premier Support Specialist
Asurion Insurance Services
Houston, Texas
04.2019 - 07.2020
- Retained existing clients and developed over 200 new accounts by extending high quality and efficient support service.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Upsold products and services to increase company revenue 85% beyond targets.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Received and processed stock into inventory management system.
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Graduate Research Assistant
Albany State University
Albany, GA
01.2018 - 12.2018
- Completed administrative and research duties per professor request.
- Analyzed acquired information and presented to professors.
- Conducted, researched and drafted memos and summaries on Logistics issue in india.
- Performed statistical, qualitative and quantitative analysis.
- Assisted faculty members with data collection for potential academic publications.
- Gathered, reviewed, and summarized literature from scientific journals such as SciFinder and PubMed and produced graphs and other scientific calculations using MS Excel.
- Recorded data and maintained source documentation following good documentation practices.
Education
MBA - Supply Chain And Logistics Management
Albany State University
Albany, GA 01.2017 - 12.2018
Bachelor of Science - Computational Science
Ekiti State University
Nigeria 11.2009 - 09.2014
Skills
Verification processes
Timeline
Financial Aid Counselor
Albany State University
01.2021 - Current
Premier Support Specialist
Asurion Insurance Services
04.2019 - 07.2020
Graduate Research Assistant
Albany State University
01.2018 - 12.2018
MBA - Supply Chain And Logistics Management
Albany State University
01.2017 - 12.2018
Bachelor of Science - Computational Science
Ekiti State University
11.2009 - 09.2014
Similar Profiles
Mahitha KalinathabotlaMahitha Kalinathabotla
IT field Support Student Assistant at University at Albany, State University of New YorkIT field Support Student Assistant at University at Albany, State University of New York
Jayda CareyJayda Carey
Student Researcher at Albany State UniversityStudent Researcher at Albany State University
Kimberly BarneyKimberly Barney
Director at Albany State UniversityDirector at Albany State University
Dwayne JenkinsDwayne Jenkins
RN Student Nurse at Albany State UniversityRN Student Nurse at Albany State University
Elizabeth MorganElizabeth Morgan
Peer Mentor at University of Houston-Clear Lake Student Success CenterPeer Mentor at University of Houston-Clear Lake Student Success Center