MARCIA BAILEY
L
MEMPHIS,Tennessee
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Meticulous Dispatch Supervisor with 16-years background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types.
Overview
25
25
years of professional experience
Work History
Dispatch Supervisor
Ozark Motor Lines
Memphis, TN
05.2005 - Current
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
Load Planner
M.S. Carriers
MEMPHIS, Tennessee
03.1999 - 03.2003
- Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Oversaw freight preparation to keep regulations and client requirements satisfied.
Customer Service Representative
MS Carriers
MEMPHIS, Tennessee
02.1996 - 03.1998
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.100
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
Reservation Agent
Holiday Inn Reservations
Memphis, TN
06.1981 - 08.1983
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained awareness of types of rooms available in different resort locations.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
Education
High School Diploma -
Melrose High School
Memphis, TNAssociate of Applied Science - Engineering
Southeast College of Technology
Memphis, TN 05.1985 - 05.1985
Skills
Verifying coverage
Timeline
Dispatch Supervisor
Ozark Motor Lines
05.2005 - Current
Load Planner
M.S. Carriers
03.1999 - 03.2003
Customer Service Representative
MS Carriers
02.1996 - 03.1998
Associate of Applied Science - Engineering
Southeast College of Technology
05.1985 - 05.1985
Reservation Agent
Holiday Inn Reservations
06.1981 - 08.1983
High School Diploma -
Melrose High School
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