Carol Lehman
Harrisburg,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
34
34
years of professional experience
Work History
Dispatch Supervisor
Salvation Army Adult Rehabilitation Center
03.2011 - Current
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Supervised team of 6 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
Catering Coordinator
Garrison Catering
04.2001 - 06.2011
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations
Education
High School Diploma -
Dulaney Senior High
Cockeysville, MD06.1979
Skills
- Key Performance Indicators (KPIs)
- Database Updates
- Updating Logs
- Effective Communication
- Job Assignments
- Special Requests
- Training New Hires
- Equipment Dispatch
- Route Planning and Adjustment
- Customer Relations
- Verifying Coverage
- Driver Communications
- Coordinate Services
- Dispatcher Monitoring
- Adjusting Routes
- Equipment Location Identification
- Work Order Generation
- Delivery Procedures
- Closing Tickets
- Driver Routing
- Navigation Support
- Maintain Records
- Improving Operations
- Customer Inquiries
- Office Supplies and Inventory
- Customer Service Standards
- Speech Clarity
- Transportation Coordination
- Processing Orders
- Routing Orders
Timeline
Dispatch Supervisor
Salvation Army Adult Rehabilitation Center
03.2011 - Current
Catering Coordinator
Garrison Catering
04.2001 - 06.2011
High School Diploma -
Dulaney Senior High
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