Lindsay Long
Cantonment,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Renalus Center for Kidney Care
09.2024 - 09.2025
- Delivered excellent patient experiences
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments, and created weekly excel report for hospitalists' dictation.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Services Representative
Medical Center Clinic
06.2022 - 04.2023
- Maintained strict confidentiality of protected health Information to comply with HIPAA regulations.
- Communicated delays in appointments and offered rescheduling.
- Answered, investigated and directed patient inquiries or complaints to manager.
- Verified insurance benefits and eligibility through Availity and Navinet.
Customer Service Representative
Baptist Healthcare
08.2019 - 03.2021
- Verify active insurance coverage using nThrive, send claims for processing
- Assist in collections, provide settlement information and options for financial assistance
- Handle billing conflicts and coordinate with posting team regarding discrepancies
Operations Assistant For Child Protection Team
Gulf Coast Kids House
08.2016 - 08.2019
- Manage statewide data systems for multiple counties including abuse reports, forensic reports, and medical documentation.
- Create streamlined processes for data collection and dissemination.
- Develop and manage teleconferencing for stakeholders in nearby counties.
- Maintain Microsoft Access to coordinate clients’ care and findings, prepare records for attorneys.
- Redesign exam templates and medical documents, provide technology support for Child Protection Team members.
Receptionist/Scheduler
Comprehensive Pain Medicine
02.2014 - 08.2016
- Prepare patient folders for appointments, scan information into patient charts, confirm appointments.
- Assist physician in clinic and procedures.
- Manage patient information, schedule patient appointments, prepare medical records.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Coordinated copy machine repair and office equipment maintenance.
- Scheduled medical procedures and worked with surgery centers.
Education
Bachelor Of Science (B.S.) - Healthcare Management
Pensacola State College
Pensacola, FL12.2016
Associate In Applied Science (A.A.S.) - Health Services Management
Pensacola State College
Pensacola, FL05.2014
Associate In Arts (A.A.) - General Studies
Pensacola State College
Pensacola, FL05.2014
Skills
- Collaborative team member with recognized strength in process improvement
- Administrative and Office Support
- Database Search and Data Entry Skills
- Multi-Line Telephone Systems
- HIPAA compliance
- Appointment scheduling and insurance verification
- Experienced in medical terminology
- Skilled in written and interpersonal communication
- Highly organized, focused, efficient, and detail-oriented
- Proficient in Microsoft Word, Excel, Access, Allscripts, and Practice Partner
Timeline
Patient Care Coordinator
Renalus Center for Kidney Care
09.2024 - 09.2025
Patient Services Representative
Medical Center Clinic
06.2022 - 04.2023
Customer Service Representative
Baptist Healthcare
08.2019 - 03.2021
Operations Assistant For Child Protection Team
Gulf Coast Kids House
08.2016 - 08.2019
Receptionist/Scheduler
Comprehensive Pain Medicine
02.2014 - 08.2016
Associate In Applied Science (A.A.S.) - Health Services Management
Pensacola State College
Associate In Arts (A.A.) - General Studies
Pensacola State College
Bachelor Of Science (B.S.) - Healthcare Management
Pensacola State College