Chrystal Goebel
Inverness,FL
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in enhancing customer satisfaction and loyalty. Proficient in POS system operation and adept at resolving inquiries with patience and composure. Recognized for training new staff and maintaining a welcoming environment, consistently exceeding service goals.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Ollie's Bargin Outlet
03.2023 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and concerns with professionalism.
- Assisted in maintaining organized and stocked checkout areas.
- Handled cash, credit, and refund transactions accurately.
- Supported team by training new cashiers on procedures.
- Collaborated with team to ensure smooth flow of customers at checkout.
- Improved customer satisfaction through effective communication skills.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier
Walmart
12.2017 - 12.2022
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Server
Applebee's Bar and Grill
03.2016 - 06.2018
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to maximize service speed.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Education
Bachelor's Degree - Business
Ashford University
Clinton, IA06.2014
Associate Of Arts - Business
Ashford University
02.2012
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer focus
- POS system operation
- Refund handling
- Merchandise restocking
- Drawer management
Timeline
Customer Service Cashier
Ollie's Bargin Outlet
03.2023 - 10.2024
Customer Service Cashier
Walmart
12.2017 - 12.2022
Server
Applebee's Bar and Grill
03.2016 - 06.2018
Bachelor's Degree - Business
Ashford University
Associate Of Arts - Business
Ashford University
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