Ibyana Nelson
Kissimmee,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to indulge in different job experiences. One who is ready to benefit their team and contribute in order to achieve company goals. Strongly holds the qualities of being a quick learner and detail oriented , having great customer service skills, and the drive to complete assigned tasks.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
A Hilton Vacation Club, Cypress Pointe
10.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
Lifeguard
Island H20 Water Park
03.2023 - 10.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Front Desk Receptionist
Heiress Property Management
08.2021 - 02.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Associate of Arts - Health Sciences
Lake-Sumter State College
Leesburg, FL05-2025
High School Diploma -
South Lake High School
Groveland, FL05-2023
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Oral and written communications
- Detail Oriented
- Inventory Oversight
- Supply Replenishment
- Transaction Processing
Timeline
Front Desk Agent
A Hilton Vacation Club, Cypress Pointe
10.2023 - Current
Lifeguard
Island H20 Water Park
03.2023 - 10.2023
Front Desk Receptionist
Heiress Property Management
08.2021 - 02.2023
Associate of Arts - Health Sciences
Lake-Sumter State College
High School Diploma -
South Lake High School
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