Lisa Best
Woodstock,IL
Summary
Energetic leader promotes five years of industry experience with superior record of accomplishment. Ambitious and highly motivated Case Manager surpasses demanding objectives and achieves or exceeds set goals.
Overview
5
5
years of professional experience
Work History
Case Manager
New Direction Addictions Recovery Services
Woodstock, Illinois
11.2021 - Current
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed caseload of 14 men in substance abuse recovery to provide comprehensive, community-based care.
Recovery Coach
Gateway Foundation Rehab Centers
Lake Villa, IL
12.2020 - 07.2022
- Developed and implemented individualized treatment plans.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Gathered information about useful resources and helped coordinate referrals.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services and collection strategies.
Behavioral Health Technician
Northern Illinois Recovery. Drug Rehab Center Northern IL
Crystal Lake, Illinois
06.2019 - 08.2020
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Facilitated on-site activities, support groups and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds to check on residents.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
- Counseled and mentored clients on substance use and life choices.
Education
No Degree - Psychology
McHenry County College
Crystal Lake, IL06.2023
Skills
- Documentation proficiency
- EMR / EHR
- Treatment planning
- Staff Management
- Case management
- Needs assessment
- Interdisciplinary collaboration
- Patient Assessments
Timeline
Case Manager
New Direction Addictions Recovery Services
11.2021 - Current
Recovery Coach
Gateway Foundation Rehab Centers
12.2020 - 07.2022
Behavioral Health Technician
Northern Illinois Recovery. Drug Rehab Center Northern IL
06.2019 - 08.2020
No Degree - Psychology
McHenry County College
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