Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Clark

Sharpsburg,GA

Summary

Accomplished business leader with a proven track record at Pool Scouts of Glendale, enhancing customer satisfaction and fostering strong client relationships. Skilled in operations management and staff development, I've driven significant business improvements through strategic project management and effective communication. My approach has consistently resulted in increased efficiency and profitability, showcasing a strong blend of relationship building and operational expertise.

Overview

16
16
years of professional experience

Work History

Owner

Pool Scouts of Glendale
01.2022 - 06.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Hands on with the repair side of business. (motors, pumps, filters)

Sales for Columbus Builders

Konkus Marble and Granite
08.2015 - 11.2021
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
  • Trained new staff on proper building techniques, site regulations and safety protocols.
  • Interpreted blueprints accurately, building structures to exact specifications.
  • Responsible for ordering inventory on jobs.


Office Manager

Impact Flooring and Countertops LLC
01.2014 - 08.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Scheduled all needed appointments throughout the granite and tile process.

Office Manager

Marble and Granite Works LLC
01.2008 - 12.2013
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored all functions of the office with 15 employees under my direction.
  • In control of all communication with 64 Lowes stores.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Bachelor of Arts - Communications

The Ohio State University
Columbus, OH
06.1997

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Project Management
  • Operations Management
  • Staff Development

Timeline

Owner

Pool Scouts of Glendale
01.2022 - 06.2024

Sales for Columbus Builders

Konkus Marble and Granite
08.2015 - 11.2021

Office Manager

Impact Flooring and Countertops LLC
01.2014 - 08.2015

Office Manager

Marble and Granite Works LLC
01.2008 - 12.2013

Bachelor of Arts - Communications

The Ohio State University

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Dawn Clark