ZIA BUCKNER
Arlington,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Service-focused experiences bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Aerotek
Farmers Branch, TX
08.2020 - Current
- Connect with customers via telecommunications to build appropriate rapport and have thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Beauty Consultant
Walgreens Inc
Wichita Falls, Tx
10.2019 - 06.2020
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
Beauty Advisor/ Customer Service Associate
Ulta Beauty
Fort Worth, Tx
04.2017 - 10.2019
- Provided primary customer support to internal and external customers.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Barista
Starbucks
Fort Worth, Tx
10.2018 - 09.2019
- Improves quality results by studying, evaluating, and redesigning processes; implementing changes; maintaining and improving appearance of store and coffee bar.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Education
Exercise Physiology
Midwestern State University
Wichita Falls, TXScience Education
Tarrant County College District
Fort Worth, TXSkills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Customer Account Management
- Computer Proficiency
- Billing Adjustments and Refunds
- Refunds and Returns Management
Timeline
Customer Service Representative
Aerotek
08.2020 - Current
Beauty Consultant
Walgreens Inc
10.2019 - 06.2020
Barista
Starbucks
10.2018 - 09.2019
Beauty Advisor/ Customer Service Associate
Ulta Beauty
04.2017 - 10.2019
Exercise Physiology
Midwestern State University
Science Education
Tarrant County College District