Stephanie Vargas
Ephrata,PA
Summary
Over seven years of experience in the hospitality industry, adept at delivering exceptional customer service in high-volume dining establishments. Proven track record of enhancing guest experiences through attentive service and effective problem-solving skills. Recognized for strong teamwork and communication abilities, contributing to a positive dining atmosphere. Aiming to leverage expertise in fast-paced environments to further elevate guest satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Bartender/Server
TIED HOUSE
Lititz, PA
06.2021 - 07.2024
- Built a dedicated customer base by leveraging expertise in customer service within the food and beverage sector.
- Assisted in crafting and revising the Cocktail Menu.
- Gained comprehensive experience across diverse hospitality roles.
- Enhanced POS system by integrating new menu items.
- Crafted beverages swiftly.
- Maintained cleanliness and organization of the bar area.
- Developed comprehensive understanding of Pennsylvania spirits.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Welcomed guests and guided them to their designated seats.
- Effectively multitasked within fast-paced environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Managed reservations and to-go orders efficiently.
- Resolved customer complaints in a professional manner.
- Greeted guests with friendliness and professionalism.
Team Member
Oola Bowls
Lancaster, Pennsylvania
08.2021 - 12.2021
- Operated and maintained professional-grade headsets for communication purposes.
- Processed orders promptly.
- Restocked inventory to maintain optimal levels.
- Ensured station cleanliness.
- Ensured safety measures during food preparation for allergy cases.
- Operated cash registers to process payments from customers.
Buffet Attendant
Oregon Dairy
Lititz
06.2018 - 06.2021
- Rotated roles between restaurant settings including ice cream parlor, dishwashing station, and buffet serving area.
- Coordinated accurate setup and breakdown of the buffet.
- Stocked inventory to maintain necessary levels of food supply.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Prepared salads, deserts, and other dishes according to established recipes.
Education
High School -
Ephrata High Scool
Ephrata, PA06.2021
Skills
- Customer Service
- Cocktail Preparation
- Event Banquet Service
- Cash Management
- Customer Service Expertise
- Bilingual Communication Skills
- Highly reliable
References
- Kyle Witmer, Executive Chef, (717)-740-0858
- Melissa Sager, Bar Manager, (610) 413-1189
- Christine Brooks, Front of House Manager/ Banquet Coordinator, 717-468-7745
- Jeremy Deer, FOH Manager- (717) 618-2880
Timeline
Team Member
Oola Bowls
08.2021 - 12.2021
Bartender/Server
TIED HOUSE
06.2021 - 07.2024
Buffet Attendant
Oregon Dairy
06.2018 - 06.2021
High School -
Ephrata High Scool