Shron Ruffin
Battle Creek,MI
Summary
Dynamic bartender with extensive experience at Red Lobster, recognized for crafting exceptional cocktails and delivering outstanding customer service. Proven ability to enhance guest experiences through effective communication and strong multitasking skills. Developed loyal clientele by providing personalized recommendations and maintaining a clean, organized bar environment, driving increased sales and customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bartender/Server
Red Lobster
Battle Creek, MI
10.2014 - Current
- Prepared and served a diverse range of beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Assisted in managing inventory levels, placing orders for supplies as needed.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new bartenders on menu items, cocktail recipes, and customer service protocols.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender/server
Dolphin Lounge
Battle Creek, MI
04.2014 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Trained new staff on drink preparation techniques and customer service best practices.
- Collaborated with kitchen staff to coordinate timely delivery of food and beverage orders.
- Developed seasonal drink menus, incorporating current trends to attract returning customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender/server
Pasches Lakeside
Battle Creek, MI
2013 - 2014
- Managed inventory levels, ordering supplies as needed to optimize stock availability.
- Resolved customer complaints efficiently, fostering positive relationships and repeat business.
- Implemented cost-control measures, reducing waste while maintaining high quality in drink offerings.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender/ Grill Room Server/Banquet Server
Battle Creek Country Club
Battle Creek, MI
05.2009 - 2014
- Developed and maintained extensive knowledge of cocktails, wines, and spirits to enhance guest experience.
- Provided exceptional customer service by anticipating guest needs and delivering personalized drink recommendations.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through effective ordering practices.
- Trained and mentored new bartenders on menu offerings, service standards, and efficient bar operations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
High School Diploma - General Studies
Cornerstone Christian
Georgia 07.2006
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Hospitality service expertise
Alcohol awareness
Outstanding customer service
Craft cocktail preparation
Hospitality and accommodation
Marketing and sales experience
Honest and dependable
Fast learner
Teamwork and professionalism
Hospitality and guest service
Certification
American hotel and lodging association certified guest service professional
Timeline
Bartender/Server
Red Lobster
10.2014 - Current
Bartender/server
Dolphin Lounge
04.2014 - Current
Bartender/ Grill Room Server/Banquet Server
Battle Creek Country Club
05.2009 - 2014
Bartender/server
Pasches Lakeside
2013 - 2014
High School Diploma - General Studies
Cornerstone Christian