Jacqueline Rocha
Cibolo,TX
Summary
Driven graduate seeking the opportunity to expand my knowledge and skill in the medical field. I thrive in a high pace detail- oriented environment. I pride myself in being highly motivated and willing to succeed in a team or as an individual.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Scribe
Jovana Rehabilitation
San Antonio, TX
06.2023 - Current
- Scanned documents such as x-rays and laboratory results into the patient's electronic chart.
- Reviewed patient records to code and abstract information on medical diagnosis and procedures.
- Transcribed dictation for variety of medical reports.
- Processed prescription refill requests according to protocol.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Attended continuing education seminars related to medical scribe duties as required.
- Answered inquiries concerning progress of medical cases within limits of confidentiality laws.
- Answered questions from patients regarding their visit or test results in a timely manner.
- Conducted phone triage using established protocols when answering calls from patients.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Identified mistakes in reports and checked with doctors to obtain correct information.
- Planned and completed group projects, working smoothly with others.
Vitamin Clerk
Sprouts Farmer Market
San Antonio, TX
06.2022 - 05.2023
- Assisting customer in finding the right supplements
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Organized and managed the daily operations of a large department store's display area, including setting up displays and ensuring that merchandise was properly stocked and presented.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Organized back stock shelves with incoming product.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Barista
Starbucks, Barista
San Antonio, TX
01.2020 - 05.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Checked brewing equipment for proper functionality.
- Described menu items to customers and suggested products based on stated preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Operated cash registers to process customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Stocked customer service stations with paper products or beverage preparation items.
Education
Biology
University of The Incarnate Word
San Antonio, TX12-2022
Skills
- Electronic Medical Record (EMR) Software
- Team Player With Positive Attitude
- Extensive Anatomy/Physiology Knowledge
- Medical Terminology
- Complaint Resolution
- High-Energy Attitude
- Product Sales
- Customer Relations
Certification
- CCMA- Certified Clinical Medical Assistant (2018)
Volunteered 74 hours at local hospitals and clinics.
Affiliations
- Student Government Association, Senator (2022-2023).
Worked alongside the dean of science, math, and engineering to conduct meetings for students to voice their complaints , concerns, or positive feedback about their experience at UIW and their classes.
- Stand Out Alliance, Officer (2021-2022)
Hosted meetings for students and allies a part of the LGBTQ+ community. Educated students and staff of the history and provided a safe space for those attending to be themselves.
Timeline
Medical Scribe
Jovana Rehabilitation
06.2023 - Current
Vitamin Clerk
Sprouts Farmer Market
06.2022 - 05.2023
Barista
Starbucks, Barista
01.2020 - 05.2022
Biology
University of The Incarnate Word
Similar Profiles
Emmanuel BigilaEmmanuel Bigila
General Farm Worker at Jovana FarmsGeneral Farm Worker at Jovana Farms
Sara BozzaSara Bozza
CFY-SLP at Wedgewood Nursing and Rehabilitation/ The Brook at High Falls Nursing and RehabilitationCFY-SLP at Wedgewood Nursing and Rehabilitation/ The Brook at High Falls Nursing and Rehabilitation
Donald Lehner JrDonald Lehner Jr
Director at Reliant Rehabilitation, Of Rehabilitation ServicesDirector at Reliant Rehabilitation, Of Rehabilitation Services