Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Manager
LA Fitness
01.2023 - Current
Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
Trained employees on general procedures, gym rules and duties.
Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
Personal Trainer Consultant
LA Fitness
09.2022 - 06.2023
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.