Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
OperationsManager

Olivia Smith

Reno,NV

Summary

Advanced Operations Manager and talented leader with nine years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Offering high-level experience in supervision of workover and completion operations. Well organized, attentive to detail and vigilant in achieving operational improvements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

Maverik
Reno, NV
01.2017 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Coordinated with General Manager in different operational issues and promotional activities.

Bartender/Server

Bullys
Reno, NV
10.2020 - 06.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Sales Supervisor/Manager

Spencers
Reno, NV
04.2017 - 08.2020
  • As Sales Supervisor my duties included
  • Leading a full staff
  • Organizing and zoning merchandise through out the day
  • Opening or closing the store
  • Maintaining a clean work space and store
  • Customer service and cash handing
  • Inventory control

Cashier

Maverik
Minden, NV
08.2012 - 10.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

High school diploma -

Robert Mc Queen High School
Reno, NV
06.2010

Skills

  • Customer Service
  • Staff Training
  • Onboarding and Orientation
  • Department Oversight
  • Inventory Management
  • Team Leadership
  • Records Organization and Management
  • Management Training
  • Maintaining Compliance
  • Recruiting and Hiring
  • Employee Motivation
  • Delegating Work Assignments
  • Inspirational Leadership
  • Money Handling
  • Policies and Procedures Implementation
  • Corrective Actions

Certification

March 2018 to March 2023 I am ServSafe certified as of 03/27/2018, My certificate expires 03/27/2023

Additional Information

  • Reno, NV , Authorized to work in the US for any employer

Timeline

Bartender/Server

Bullys
10.2020 - 06.2021

Sales Supervisor/Manager

Spencers
04.2017 - 08.2020

Operations Manager

Maverik
01.2017 - Current

Cashier

Maverik
08.2012 - 10.2016

High school diploma -

Robert Mc Queen High School

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Olivia Smith