Angela Cook
Registered Nurse
Lynn Haven,FL
Summary
Outcomes-oriented Clinical Supervisor offering 40-year background to growing team. Adept in case management, clinical oversight, and staff training. Proficient in conducting data analysis to close gaps and improve outcomes. Returning to work force after four year leave Looking for a position that will allow to work with sedentary restrictions.
Overview
40
40
years of professional experience
4
4
years of post-secondary education
Work History
Director of Clinical Services
Mathison Retirement Community
Panama City, FL
06.2017 - 05.2018
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Developed and adjusted work schedules for clinical staff.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Represented organization at community events, answering questions, providing details and giving informative presentations.
Director of Clinical Services
Provision Living
Panama City Beach, FL
07.2015 - 06.2017
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Developed and adjusted work schedules for clinical staff.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Direct day-to-day administrative and operational functions for 70-bed facility, providing guidance and leadership to over 32 employees.
Regional Director of Clinical Services
Consulate Health Care
Altamont, KS
05.2013 - 06.2015
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed on-site evaluations, internal audits and customer surveys.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
Bachelor of Arts - Business Administration And Healthcare Management
American InterContinental University
Schaumburg, IL 08.2004 - 09.2005
Associate of Science - Registered Nurse
George C Wallace Community College - Dothan
Dothan, AL 06.1979 - 08.1981
High School Diploma -
Elba High School
Elba, AL 08.2004 - 09.2005
Skills
Effective communication
Clinical supervision
Community outreach programs
Nurse education program development
Patient education
Staff Scheduling
HIPAA
Clinical instruction
Meeting participation
Patient relationship management
Case management
Timeline
Director of Clinical Services
Mathison Retirement Community
06.2017 - 05.2018
Director of Clinical Services
Provision Living
07.2015 - 06.2017
Regional Director of Clinical Services
Consulate Health Care
05.2013 - 06.2015
Bachelor of Arts - Business Administration And Healthcare Management
American InterContinental University
08.2004 - 09.2005
High School Diploma -
Elba High School
08.2004 - 09.2005
Associate of Science - Registered Nurse
George C Wallace Community College - Dothan
06.1979 - 08.1981