Luther Vance Floyd, III
Smyrna,GA
Summary
Dedicated IT and telecommunications professional with 4 years experience and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Order Specialist
Wipro, LLC / AT&T Contract
Atlanta, GA
07.2020 - Current
- Managed between 3 to 7 work requests from both small and large companies daily
- Acquire, route, implement, and test phone numbers for various office / retail locations using a combination of AT&T proprietary software and third party applications
- Attend daily Cisco Webex team meetings
- Provide support and order status to clients
- Simultaneous member of multiple teams on AT&T project (N.E.O., B.O.E., and Advanced Features)
Systems Technician
Marriott Marquis
Atlanta, GA
03.2019 - 03.2020
- Maintained high level of professionalism and client satisfaction
- Inventoried, repaired, managed, and maintained all on-site computer/ conference systems and equipment
- Answered phone calls / emails and troubleshot client / employee problems
- Ran / punched down Ethernet cables to designated locations
- Created/Deleted/Updated users' account permissions and groups in Active Directory
- Managed network access and SSID distribution through Rendezview software
- Consolidated and sent off defective units for third-party contracted repairs
Assistant Repairman / Customer Service Agent
Tech Savvy Computer Services
Statesboro, GA
01.2018 - 05.2018
- Checked-in customer devices that required servicing
- Assisted with billing, virus removals, & PC optimizations
- Worked on beginning phases of acquiring a new POS system for a local store who also contracted us to build them a new website.
Sales Associate
Tech Corner, Georgia Southern University
Statesboro, GA
09.2014 - 01.2018
- Trained and supervised approx. 10 seasonal staff members
- Assessed customer computer problems to determine next steps
- Created an enjoyable guest experience on every visit
- Assessed customer questions and suggested products that best suited their needs
- Participated in product review video advertisements
- Apple Sales Certified (Expired)
Education
Bachelor of Science - Web & Multimedia Foundations, Music Technology
Georgia Southern University
Information Technology05.2018
Skills
- Data entry / MS Excel
- Active Directory
- Record keeping
- Written / verbal communication
- Troubleshooting systems
- Technical troubleshooting
- Issue and complaint resolution
- Multitasking and prioritization
- Cultural awareness and sensitivity
- Inter-department collaboration
- JSON experience
Timeline
Order Specialist
Wipro, LLC / AT&T Contract
07.2020 - Current
Systems Technician
Marriott Marquis
03.2019 - 03.2020
Assistant Repairman / Customer Service Agent
Tech Savvy Computer Services
01.2018 - 05.2018
Sales Associate
Tech Corner, Georgia Southern University
09.2014 - 01.2018
Bachelor of Science - Web & Multimedia Foundations, Music Technology
Georgia Southern University