Melanie Brock
San Antonio,TX
Summary
Experienced office administrator with over 10 years of expertise in order management, data entry, and administrative support. Proficient in Microsoft Excel and Quickbooks to streamline operations and ensure accuracy. Demonstrated efficiency in managing email inboxes, processing conversions, and providing exceptional customer service. Skilled in bookkeeping, payroll, general office duties, and cash handling. Seeking a remote or onsite administrative role to leverage extensive administrative knowledge and contribute to a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Order Specialist
Polunsky Beitel Green LLP
San Antonio, TX, USA
02.2022 - 09.2024
- Execute processing of mortgage loan requests.
- Supervised email communications and processed loan creation for incoming requests.
- Maintain contact with lenders regarding the progression of loan applications through phone calls and emails.
- Regularly utilize Excel to manage new lenders and update spreadsheets with latest lender information.
Data Entry Specialist
Strategic Staffing Solutions
San Antonio, TX
01.2021 - 02.2022
- Contractor through USAA processing onboards, releases, and transfers of other contractors
- Determined rehire eligibility of contractors based on past employment records.
- Maintained consistent communication with managers through email and Skype.
- Oversaw conversion processes for integrating contractors into full-time positions within USAA.
Apartment Locator
Apartment Wolf
San Antonio, TX, USA
01.2020 - 04.2020
- Guided individuals through the apartment search process with customized recommendations.
- Aided clients in property contact to secure pricing data.
- Collaborated with properties to secure optimal deals tailored to client needs and qualifications.
Application Admin Support
MAXIMUS
San Antonio, TX, USA
01.2019 - 12.2019
- HHSC (Texas Health and Human Services Commission) Contractor
- Managed sensitive and confidential applications for family assistance.
- Indexed documents, records, and files using multiple tracking systems.
- Evaluated application specifics, timelines, and qualification criteria.
- Arranged meetings for case workers and applicants, optimizing workflow.
- Assigned as Mentor to support team members.
Receptionist/Bookkeeper
Small Business Services
San Antonio, TX, USA
01.2018 - 01.2019
- Directed multiple lines of incoming calls efficiently.
- Utilized Microsoft Office, Excel, and QuickBooks regularly.
- Addressed software and technical challenges for team members.
- Organize and maintain files, invoices, and bank documents
- Receive payments, schedule appointments, and provide information on company services
Receptionist and Invoicing Clerk
Allied Advertising
San Antonio, TX, USA
07.2014 - 12.2017
- Manage incoming call network and company directory
- Frequently interact with clients to accept payments and assess future needs
- Create invoices from representative's work orders using Sage 50 Accounting System
- File and archive invoices and other records
- Assist clients with all billing inquiries or invoicing issues
Education
High school or equivalent -
06.2009
Skills
- Microsoft Excel
- Quickbooks
- Bank Reconciliation
- Sage 50 Accounting Software
- Payroll
- General Office Skills
- Data entry
- Management
- Customer Service
- Cash Handling
- Bookkeeping
- Filing
- Typing
Additional Information
In September of 2024, I made the decision to take time off from work so that I could care for my stepdad full time due to his rapidly declining health and to help my parents save some money. He unfortunately ended up passing away at the end of the year, December 30, 2024.
I took another month to help my mom get everything situated after his passing, and as of February I have been actively looking to get back into the workforce. It was an unfortunate circumstance and set back financially but I am eager to find something and put all of my years of experience back to use finally.
Timeline
Order Specialist
Polunsky Beitel Green LLP
02.2022 - 09.2024
Data Entry Specialist
Strategic Staffing Solutions
01.2021 - 02.2022
Apartment Locator
Apartment Wolf
01.2020 - 04.2020
Application Admin Support
MAXIMUS
01.2019 - 12.2019
Receptionist/Bookkeeper
Small Business Services
01.2018 - 01.2019
Receptionist and Invoicing Clerk
Allied Advertising
07.2014 - 12.2017