Julia Maxwell
Henning,Lauderdale
Summary
Successful Customer Service with 40 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
35
35
years of professional experience
Work History
Member Service Representative
Southwest Electric Membership Co
Covington, TN
01.2004 - Current
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Entered orders into Microsoft computer database system.
- Responded proactively and positively to rapid change.
Customer Service Representative
Millington Telephone Co
Millington, TN
05.1990 - 01.2004
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Bank Teller
Tennessee Bank And Trust
Millington, TN
01.1987 - 04.1990
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Education
High School Diploma -
Munford High School
Munford, TN05.1978
Skills
- Multitasking and Prioritization
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Patient and Empathetic
Timeline
Member Service Representative
Southwest Electric Membership Co
01.2004 - Current
Customer Service Representative
Millington Telephone Co
05.1990 - 01.2004
Bank Teller
Tennessee Bank And Trust
01.1987 - 04.1990
High School Diploma -
Munford High School