SARA HICKS
Oxford,GA
Summary
Front Office Coordinator with a proven track record of over 7 years in a high-volume office environment. Offering exceptional clinical and patient relations skills, coupled with strong organizational abilities and a passion for continuous learning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Oral Surgery Associates
Covington, GA
10.2019 - 08.2022
- Orchestrated seamless operations by verifying medical/dental insurance for surgeries, calculating surgical deposits, and maintaining accurate patient demographics.
- Orchestrated end-to-end processes for insurance claims, payment processing, and accurate entry of CPT/diagnosis codes into treatment plans; achieved goal of reducing claim rejections and improved revenue cycle efficiency by 30%.
- Elevated patient experience through effective communication, preparation of treatment plans, and provision of pre-op and post-op instructions.
- Demonstrated versatility by promptly addressing calls, emails, and voicemails, scheduling appointments, training new hires, and collaborating with 10 diverse doctors.
Home Inspections Coordinator
Inspect-All Services
Conyers, GA
09.2018 - 10.2019
- Conducted seamless scheduling of home inspections and coordinated complex schedules with inspectors and contractors, resulting in 40% reduction in turnaround time and increased customer satisfaction by 25%.
- Fostered strong relationships with realtors, which increased sales by 11%.
- Delivered comprehensive inspection reports and seamlessly managed property information.
- Increased service upsells by 15%.
- Exhibited adaptability by working remotely on weekends and training new hires to maintain high standards of service.
Inspector
Bridgestone Golf
Covington, GA
04.2014 - 08.2018
- Exhibited careful consideration while performing visual inspections on raw materials and finished products.
- Played pivotal role in quality control through audits on finished products and effectively communicated defects to operators to resolve quality issues by 27%.
Secretary/Personal Assistant
Axis Transport and Logistics
Covington, GA
04.2014 - 08.2018
- Efficiently managed payroll functions, answered phones, scheduled routes, pickups and drop-offs for drivers more efficiently which reduced excess driving time by 17%.
- Coordinated invoices and paperwork for truck loads, while also keeping track of expenses incurred by equipment and employees.
Crew Trainer
McDonald's
Covington, GA
03.2014 - 12.2014
- Maintained impeccable standards of cleanliness, health, and safety while providing excellent customer service.
- Ensured compliance with all safety regulations, company policies and procedures.
- Successfully trained and mentored 15 crew members, which resulted with 30% increase in overall team efficiency and 15% improvement in customer satisfaction scores.
Education
High School Diploma -
Jersey Christian Academy
Jersey05.2011
Some College (No Degree) -
Georgia State University
Covington, GASkills
- Vetted and preferred trainer in multiple workplaces
- Expertise in QuickBooks, Microsoft Office, Excel, PowerPoint, Outlook and Access
- In-depth knowledge of insurance verification (medical and dental)
- CPT coding
- Typing speed: 60 WPM
- Quality Control
- Customer Service
- Office Management
Certification
Intuit Academy Booking Professional Certificate: - Financial Statement Analysis
Liabilities and Equity in Accounting - Assets in Accounting - Bookkeeping Basics
Timeline
Front Office Coordinator
Oral Surgery Associates
10.2019 - 08.2022
Home Inspections Coordinator
Inspect-All Services
09.2018 - 10.2019
Inspector
Bridgestone Golf
04.2014 - 08.2018
Secretary/Personal Assistant
Axis Transport and Logistics
04.2014 - 08.2018
Crew Trainer
McDonald's
03.2014 - 12.2014
High School Diploma -
Jersey Christian Academy
Some College (No Degree) -
Georgia State University
Similar Profiles
Marion GipsonMarion Gipson
Oral Surgery Assistant at Oral Surgery Associates of South TexasOral Surgery Assistant at Oral Surgery Associates of South Texas
Patricia PudenzPatricia Pudenz
Patient Treatment Coordinator at Oral Surgery AssociatesPatient Treatment Coordinator at Oral Surgery Associates
Brittany BridgesBrittany Bridges
Office Coordinator at Oral Surgery Associates And Dental Implant CentersOffice Coordinator at Oral Surgery Associates And Dental Implant Centers
MACKENZIE GREENMACKENZIE GREEN
Front Desk Supervisor at Maryland Oral Surgery AssociatesFront Desk Supervisor at Maryland Oral Surgery Associates
Delia MelchorDelia Melchor
Landscape Worker at MM LandscapeLandscape Worker at MM Landscape