Felipe Rayo
Jamaica,New York
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
IHOP
Jamaica , New York
2021.11 - 2022.01
- Leveraged POS system to sell tickets, passes, food and retail items.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Hostess
IHOP
Jamaica , NY
2020.08 - 2021.10
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Checked and restocked server areas and organized and got change for front counter.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NY01.2021
Skills
- Customer Service and Rapport
- Covid Symptom Screening
- Age Verification
- Order Accuracy and Delivery
- Front- and Back-of-House Coordination
- Cleaning and Sanitizing
- Multitasking and Prioritization
- Personable and Friendly
- Wait List Management
Timeline
Hostess
IHOP
2021.11 - 2022.01
Hostess
IHOP
2020.08 - 2021.10
High School Diploma -
Richmond Hill High School