Camille Tatum
Killeen,TX
Summary
Experienced Training Facilitator with nearly 4 years of record success. Recent involvement in instructional design has proven to be successful. With many items being implemented within Blackboard, across numerous departments. I am looking to obtain a position where I can utilize my current training facilitator skills, as well as focus on content creation.
Overview
12
12
years of professional experience
Work History
Call Center Trainer
Blackboard
Killeen, Texas
03.2019 - Current
- Trained and mentored new personnel hired to fulfill various chat and phone positions.
- Coordinated with management to organize and facilitate numerous up-trainings for employees.
- Monitored day-to-day activities of new hires, noting areas needing improvement and implementing plans for rectification.
- Designed course material and supported implementation using Articulate 360 software.
- Contributed to development of comprehensive employee training courses.
Customer Service Representative
Blackboard
Killeen , Texas
12.2015 - 03.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted students and parents with financial aid related inquires, resulting in praise from client, peers and management .
- Earned 'Top Advisor' award in 2018 for meeting set metrics and high performance.
Sales Associate
Clear Vision Marketing
Killeen , TX
09.2015 - 11.2015
- Proficient at in store sales pitch.
- Maintained maximum amount of compliance while in retailer.
- Exceeded sales quota set forth by leadership.
- Promoted to Account Manager ahead of peers.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Customer Service Manager
Hair Guard Beauty Supply
Raeford, NC
03.2010 - 06.2015
- Provided friendly advice to diverse cliental.
- Placed orders for merchandise directly to vendors.
- Helped customers and merchants identify products and services that best fits their needs
- Consistently exceeded monthly quotas by over 40%.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
Los Angeles High School of The Arts
Los Angeles, CA06.2008
Skills
- Knowledge of Microsoft Office products
- Training facilitation
- Articulate 360 software
- Windows OS
Timeline
Call Center Trainer
Blackboard
03.2019 - Current
Customer Service Representative
Blackboard
12.2015 - 03.2019
Sales Associate
Clear Vision Marketing
09.2015 - 11.2015
Customer Service Manager
Hair Guard Beauty Supply
03.2010 - 06.2015
High School Diploma -
Los Angeles High School of The Arts
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