Tanya Sylvestre
Chicago,IL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3+ years of relevant work experience to your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Appointment Coordinator
University Of Chicago Medical Center
Chicago, IL
09.2021 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to department manager.
Patient Services Coordinator
University Of Chicago Medical Center
Chicago, IL
02.2021 - 09.2021
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Verified patient's insurance eligibility and benefits coverage through EPIC and Care everywhere.
- Answered over 150 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Certified Nurse Assistant
University Of Chicago Medical Center
Chicago, IL
02.2019 - 03.2021
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Ships Serviceman
United States Navy, Ship's Serviceman
San Diego, CA
10.2005 - 09.2009
- Completed frequent inspections, identified concerns and corrected problems independently.
- Performed thorough, accurate and efficient repairs and preventive maintenance.
- Performed daily log updates and generated reports for supervisors.
- Checked supply levels against expected voyage requirements and requisitioned required supplies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Psychology
Chicago State University
Chicago, IL06.2020
Skills
- Handling Customer Complaints
- Schedule Coordination
- Team Management and Supervision
- Complex Problem Solving
- Registration and Scheduling
- Providing Information and Resources
- Administrative and Office Support
- Attention to Detail
- Conflict Resolution
- Report Preparation
- Time Management and Prioritization
Certification
- CNA - Certified Nurse Assistant
Languages
Haitian Kreyol
Native or Bilingual
French
Limited Working
Spanish
Professional Working
Timeline
Patient Appointment Coordinator
University Of Chicago Medical Center
09.2021 - Current
Patient Services Coordinator
University Of Chicago Medical Center
02.2021 - 09.2021
Certified Nurse Assistant
University Of Chicago Medical Center
02.2019 - 03.2021
Ships Serviceman
United States Navy, Ship's Serviceman
10.2005 - 09.2009
Bachelor of Science - Psychology
Chicago State University
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